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AmerilabFlag for United States of America

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Office 2007 Username and Password

I have a client that is connected to our domain via LAN.  They have been having problems with Outlook asking them for user name and password even though it says connected to Microsoft Exchange in the bottom right corner.  We are using Exchange Server 2007.  

Outlook also freezes when trying to reply to certain messages.  These messages are not huge or have any information in them that would cause performance issues.

Thank you.
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Alan Hardisty
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What format have they entered for their username?  username or username@domain.local?

If they are working across domains, then they will likely need to use the latter format.

Is it fair to assume that they do not also try to connect to any other exchange server?

Have the users already been configured for exchange over https?
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Their user names are in the correct format.  We only have one exchange server.    Everything was working fine until yesterday with this user.  They do work from home time to time...  We have about 100 people on our exchange server most with Office 2007.  No one has a problem except this user,  I will look into the Auto Discover, but I don't think that is the problem.  We are also running Office SP2 I'll try to see if using Office SP3 will fix the problem.

Thank you.
It sounds similar to what you would experience if the users password had expired.  If they are a remote user, and this is the case, you may need to work out a way for the computer to connect to your VPN (assuming you have one available) prior to the user logging in.  If you need to do this, you would need to configure the VPN client software to run as a service, launch on booting windows, and automatically connect.  You would also need to reset their password, and give them a copy of the password, so that they can properly authenticate bypassing the cached credentials on their system.  The other option would be to have the user/system physically attach to the domain for a password change.
This person is attached to our network via LAN 95% of the time.  They work out of office maybe once a week.  We have a VPN program that works, but office doesn't need VPN to update itself with our Exchange Server.  Their password is not expired, yet.  I have reinstalled office after completely removing it.

It's only this one user though so I believe it is a setting on the laptop and not our server...

Thanks.
Hi Amerilab,

Can you tell me what OS version the user is running on the notebook (XP, Vista, Win7?).

Tx,
MW
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I reloaded the OS.