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cycledudeFlag for United Kingdom of Great Britain and Northern Ireland

asked on

XP user not able to login to server 2003`

Hi

I have a pc where the user was previously able to login to the server/domain... but today after a christmas break, is no longer able to connect...

"unknown usename or bad password"  when the username iand password are correct

I am working on this remotely and cant see what happens when she first logs in...  

strange thing is, outlook is connecting fine when you supply the username and password..

Any Ideas?

Cheers

CD
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mlongoh
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Sounds like the trust relationship between the PC and the domain may be corrupt.  Verify by trying to logon as another user (and having the problem user logon to another machine) and if the problem appears to be isolated to the PC, try removing the computer from the domain and re-joining.
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ASKER

thanks will try this now
ok, user was able to login under a different username....
and network access is fine
this time when the user tried to login with their own credentials, the following message appeared:

Cannot log you in: Your account has been locked out.

And the account is not locked out in Active Directory?
Can the user logon as himself/herself at another workstation without any problem?
I have just tried disabling and re-enabling the account  in server management console


I honestly don't know if that clears a Locked status.  You may want to look at the properties of the user account, specifically the Account tab, and see if the "Account is locked out" is checked.  Obviously if so, uncheck it.
nothing is disabled that i can see 'account is locked out' is greyed out and disabled
when trying to acess a netwrk folder we get ta message like:

The system detected a possible attempt to compromise security. Please ensure that you can contact the server that authenticates you.
Can the user logon as himself/herself at another workstation without any problem?
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Kash
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@innocentdevil

I have looked everywhere to see where the account is disabled or locked and it is not .... I have disabled and enabled the account too....

@mlongoh

Trying to login with this users account on a different machine right now....  may take a few mins...
hi again

just tried to login on a different pc and it works fine....

One thing I did notice, contrary to my last post, after double clicking on the users account name in active directory, the 'account is disabled' was ticked .... which I found a little weird, as it was not earlier

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client just tried to login again on her own machine and got the 'account is locked out message'

Just noticed in 'server management' -> manage users that her account is disabled again

I have just unchecked the 'account is locked out' checkbox again

upon re-trying we are unable to login as the account has got locked out again.....

@mlongoh:

What is the best way to do it, just delete the profile from documents and settings?
No.  That's a last resort.  If you open the properties of My Computer, select the Advanced tab, and click the Settings button  for User Profiles, you'll see a list of profiles on the computer.  Highlight the one to delete and click the Delete button.

Another option to try before deleting, create a test domain account that's roughly the same as the user, logon to the machine using that account, logoff, logon as the an Admin and navigate to the list of user profiles (My Computer properties, Advanced, Settings), select the "corrupt" profile and click Copy To and copy it to the location of the new profile (give the test user permissions when asked).  Logoff and see if the test user can logon OK - if so, delete the corrupt profile, let the user logon and thus re-create their profile fresh, verify that they can log off and logon with that profile a few more times, and then copy the test user's profile over to the real user, in essence restoring their profile and hopefully filtering out the corruption.  Seems worth trying.
Thanks

I have just backed up email and desktop internet favourites

will try to delete the profile tomorrow and then restore from my backups....

CHeers


CD
Obviously there must be a malware on that computer that tries to logon with false password. Therefore account became locked.
I logged in as administrator, renamed the users profile to old_userprofile and logged in again as the user, windows re-created the profile and I was able to restore the email, desktop etc from the old_ profile....

Working fine now, thanks for the help.