emsmdb.dll is broken?

Buddyx10
Buddyx10 used Ask the Experts™
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I am trying to open Microsoft Outlook in Office 2010. Every time I try, I get the following error:
"Cannot open your default email folders. An unexpected error has occurred. MAPI was unable to load the infomration service EMSMDB.DLL. Be sure the service is correctly installed an configured."
 
I have no idea what that means. I am unable to locate any service on my computer by that name. Outlook will not open, so I cannot configure anything. HELP!
Thank you.
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Commented:
I am trying to open Microsoft Outlook in Office 2010. Every time I try, I get the following error:
"Cannot open your default email folders. An unexpected error has occurred. MAPI was unable to load the infomration service EMSMDB.DLL. Be sure the service is correctly installed an configured."
 
I have no idea what that means. I am unable to locate any service on my computer by that name. Outlook will not open, so I cannot configure anything. HELP!
Thank you.
Top Expert 2013

Commented:
Buddyx10--This problem seems to have occurred in years past, but not recently.  The following may help your efforts
http://support.microsoft.com/kb/153076
http://support.microsoft.com/kb/923908
http://www.eggheadcafe.com/forumarchives/Exchangeadmin/Jun2005/post23588093.asp
Perhaps Repair Outlook.
any other version(s) of Outlook installed\configured\running on the same computer?

What is the result of the Outlook new profile? "Outlook /Safe" operation

Are you connecting to the mailing servers with the MAPI or POP3 configurations?
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Author

Commented:
e_aravind:
I am unable to open Outlook at all, so I cannot configure for POP3, as it should be. When I try to open Outlook (MS Office 2010) all I get is the error listed above.
Thank you.
Can you start Outlook by using the following command?:
32-bit Windows:
"c:\program files\microsoft office\office14\outlook.exe" /safe
64-bit Windows:
"c:\program files (x86)\microsoft office\office14\outlook.exe" /safe


Commented:
When I was configuring OUtlook, I mistakenly chose MS Exchange, instead of POP3. Since then, Outlook will not even open (so I cannot reconfigure it). I have even uninstalled it, then reinstalled, and the same thing happens. How can I get into it to reconfigure to POP3?
Thank you all.
chlebiTeam Leader IT Infrastructure
Commented:
What about going to Control Panel in Windows - then find the Mail control panel and remove the exchange account there?
Also while there you can try to completely delete the Outlook profile so it will start the wizard again upon startup.
how about using mail (applet) from the control panel
choose the new-profile to proceed further.

Note: we should be able to create anotehr profile and ask Outlook to prompt for choosing the profiles.

Author

Commented:
I have no mail applet in my control panel! How do I fix that and get one?
Commented:
Okay, I found the mail applet under "View 32-bit Control Panel Items." I was able to set up my profile, but when I tried to finish, I got an error saying "This service is not installed on your computer."

How do I fix THAT?    sheesh!
chlebiTeam Leader IT Infrastructure
Commented:
Try to remove all profiles through that applet and then start Outlook. The initial wizard should start...

Author

Commented:
Needed to tell me to look under View 32 Bit Apps, not User Accounts.

Commented:
Deleted profiles but I'm still getting the error message when the new profile is being created.

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