MYOB emails stuck in Outlook 2007 outbox bu still sends.

FrankvanRensburg
FrankvanRensburg used Ask the Experts™
on
Hey Guys
I am sure someone here would have had this problem.
I now have two clients with the same problem including myself.
Basically every time we send invoice from MYOB it gets stuck in Outlooks outbox, but our recipients confirm that they do receive the email.
We are running a Small Business Server 2008
Workstations run Windows 7 and Office 2007
Virus protection is Trend Micro Worry Free Business Security.

Any Ideas?

Regards
Frank
 
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Commented:
if you open the message that's in the outbox and click send does it then go?

Author

Commented:
Nope.

Tried sending internally and still stuck in outbox.
If I open the email in outbox and send it does not have a stuck email in outbox.
Only stuck when I send from MYOB
We're experiencing the same thing, both with office 2007 / 2010.  Has only just recently started happening.  Be pushing towards a Microsoft Updates for Office (or windows 7) that have recently been downloaded / installed.  I will investigate this further and let you know which one it is.  Will hopefully have something for you shortly.
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Author

Commented:
Indeed it just start happening two weeks ago and is frustrating. Myob is no help as per usual. It is not critical as clients still receive invoices but annoying non the less.
Thanks for your help and looking forward toa solution.
Regards Frank

Author

Commented:
Indeed it just start happening two weeks ago and is frustrating. Myob is no help as per usual. It is not critical as clients still receive invoices but annoying non the less.
Thanks for your help and looking forward toa solution.
Regards Frank
Hi Frank,

Well i haven't locked down which update is causing the issue as I haven't had enough time to see which one it is, but here are a list of the updates i removed which solved the problem.  Thought it'd be easier to find removing 4 at once and then working it out from there..

* KB3389078
* KB2202188
* KB2413186
* KB2289161

I will need to find out which one it is, as next time Windows wants to update, it's going to install this again and break it.  Hope this helps.
Hi,

Been having this issue as well on SVR2003.
Anyone know of a fix for this yet?

Cheers
Hi All,

I am having the same issue, however, I do not have any of the updates listed in Franks reply installed on my Windows 2008 terminal server.

just FYI.

cheers
sorry.. should have said "mgordon-spi's" reply.

Author

Commented:
Any more ideas guys?
Same here but with Office 2007 and not 2010 and that's why we also haven't the same patches as mgordon-spi mentioned. I'm uninstalling now the KB2412171 and KB2288931. Hope one of them it will be, will let you know in a few hours.
So in our case the problem was solved when we uninstalled the KB2412171 patch.
Will try it out.  Thank you.

Author

Commented:
Well done Wayne!!!! KB2412171 did it for me too. Thanks Buddy!

Author

Commented:
God I love this site :-) Keep up the good work fellas!
I had to uninstall KB2509470 - Office 2007 on TS2008

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