Outlook 2007 crashing multiple times a day
I have a user that has been having issues with Outlook crashing. It was happening multiple times an hour until we we fixed a secondary POP email address that was failing to send properly. But it is still happening a couple of times a day at least. Seems to be 4 or 5 typically per day.
The user is of course the owner of the company so I would like to get to the bottom of this as soon as possible. I have checked the hard drive for errors, checked for viruses and such and everything seems fine. There are no needed windows or office updates.
It is windows XP SP3
Event Type: Error
Event Source: Microsoft Office 12 Sessions
Event Category: None
Event ID: 7001
Date: 2/4/2011
Time: 4:57:08 PM
User: N/A
Computer: THEPRESDT
Description:
ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6550.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 1312 seconds with 300 seconds of active time. This session ended with a crash.
The user is of course the owner of the company so I would like to get to the bottom of this as soon as possible. I have checked the hard drive for errors, checked for viruses and such and everything seems fine. There are no needed windows or office updates.
It is windows XP SP3
Event Type: Error
Event Source: Microsoft Office 12 Sessions
Event Category: None
Event ID: 7001
Date: 2/4/2011
Time: 4:57:08 PM
User: N/A
Computer: THEPRESDT
Description:
ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6550.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 1312 seconds with 300 seconds of active time. This session ended with a crash.
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why not you try with the exchnage account only ? remove the pop3 for now and lets see if it crashes
ASKER
Removing the account is a possibility, but I cannot remove it without permission. But I will explore that option as well.
yeah try that and update on the outcome.
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do you have any antivirus (email scanner) scan installed ? could you please disable it and give a try...
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ASKER
Sorry I have not been able to try any of these solutions yet, the owner has asked me not to do anything just yet. As soon as I can try these out I will get back to the question.
ok if none of those above works try to remove Office Patch KB2412171 and see if that makes a difference another user with same problem just did that and seem to work.
ASKER
Ok, so I did several things.
Removed the secondary POP account and that did not help.
Increased the RAM from 1GB to 4GB.
Defragged the disk
scanned for Malware - None
scanned for viruses - None
checked for known KB's - None
Chenged the profile around and recreated it
Ran a couple of sessions of Passmark Burn in test.
Everything is fine with all that. Come next week we will know a if anything helped.
Removed the secondary POP account and that did not help.
Increased the RAM from 1GB to 4GB.
Defragged the disk
scanned for Malware - None
scanned for viruses - None
checked for known KB's - None
Chenged the profile around and recreated it
Ran a couple of sessions of Passmark Burn in test.
Everything is fine with all that. Come next week we will know a if anything helped.
None of what you did addresses the add-ons to Outlook as candidates for the cause of the problem. So when you look, what add-ons are installed? Alas, some COM plug-ins may not be listed but will affect Outlook hence why you need to test in Outlook's safe mode (which does not load any add-ons or use any COM plug-ins). Just disabling all add-ons that are listed and reloading Outlook in its safe mode will still have the unlisted COM plug-ins (that you couldn't see to disable) still get used with Outlook.
reinstall microsoft office and see if it is still happening
"Just disabling all add-ons that are listed and reloading Outlook in its safe mode will still have the unlisted COM plug-ins (that you couldn't see to disable) still get used with Outlook."
That should've been "reloading Outlook in its normal mode". Some folks disable add-ons and then load Outlook in its normal mode figuring all the add-ons are disabled; however, you cannot disable use of the COM plug-ins that are not listed which would be active in normal mode.
Although I wouldn't go with ajaykerala's suggestion of doing a whole new install, you could try using Help -> Repair. You'll need to have the Office install CD available since it may be requested.
That should've been "reloading Outlook in its normal mode". Some folks disable add-ons and then load Outlook in its normal mode figuring all the add-ons are disabled; however, you cannot disable use of the COM plug-ins that are not listed which would be active in normal mode.
Although I wouldn't go with ajaykerala's suggestion of doing a whole new install, you could try using Help -> Repair. You'll need to have the Office install CD available since it may be requested.
ASKER
So far nothing has helped long term. We get some relief for a couple of days then crashing starts again.
There must be something else interferring.
Please close this as it is going to take a long time to resolve I think.
Thanks everyone for the suggestions, I'm will to split points between all the folks thar offered suggestions.
There must be something else interferring.
Please close this as it is going to take a long time to resolve I think.
Thanks everyone for the suggestions, I'm will to split points between all the folks thar offered suggestions.
ASKER
I think this can be closed, but I'mnot sure how to award points if any. I did not do much and the problem is pretty much subsided. The user is moving to a new PC soon and a version of office so I would guess it will be totally gone then.
You never mentioned trying to run Outlook in its safe mode. Why I don't know. "Nothing worked" doesn't really state that you specifically tried Outlook's safe mode. Since the problem occurs within a very short time, like 10 minutes or multiple times per hour, testing would be short-lived to determine if add-ons or COM plug-ins were the cause. That eliminates testing over days where, for example, your domain might be pushing out an anti-virus client that get reinstated into Outlook and starts up the problem again. During testing, you need to make sure your domain isn't pushing software onto the problematic host to undo your test setup.
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ASKER
I like your handgun analogy, Vanguard_LH. It is more spot on then you could possibly imagine.
But, yes I tried Safe-mode and pretty much most of the suggestions, I could not do a uninstall and re-install as the user (owner of the company) said not to. He did not want me to do it, so I did not.
The issue seemed to stop after sometime on it's own. I had done most of the suggestions here and still I did not see much change. So i will cancel this and award some points for everyone that tried to help.
Thanks everyone.
But, yes I tried Safe-mode and pretty much most of the suggestions, I could not do a uninstall and re-install as the user (owner of the company) said not to. He did not want me to do it, so I did not.
The issue seemed to stop after sometime on it's own. I had done most of the suggestions here and still I did not see much change. So i will cancel this and award some points for everyone that tried to help.
Thanks everyone.
ASKER
There is 1 POP account and 1 exchange account. Originally it crashed about every 10 minutes or so, I found that the POP account was not configured correctly and a large email was failing and possibly causing the crashes. We fixed the POP account it slowed down, but Outlook still crashes.