Solved

Outlook on terminal Server

Posted on 2011-02-10
6
2,483 Views
Last Modified: 2012-05-11
I have an odd problem I hope someone can help me with.  When a user tries to open outlook on our terminal servers, they get prompted for the administrator credentials to access the administrator's OST.   Even when I try to enter those credentials, the login is rejected.  I eventually get an error "This error can occur if you attempt to run Outlook from a Terminal Server session when the offline Outlook Data File (.ost) is in use by the console session.
To access this instance of Outlook, exit the current Terminal Server session, and then start a new session by using the following Run command in Microsoft Windows:
mstsc.exe /CONSOLE
You must be an administrator on the computer that is accessing the console session. You cannot access a console session from a computer running Microsoft Windows XP Home edition. But you can do so from a computer running Microsoft Windows Server 2003, Windows XP Professional, Windows Vista, or Windows 7.
For more information, see Microsoft Knowledge Base article 826488."  But I am not accessin that session, not does anyone else.  Any ideas would be great,
0
Comment
Question by:jjtierney
6 Comments
 
LVL 5

Expert Comment

by:bb_xpress
Comment Utility
There are multiple reports of known issues relating to the use of OSTs in a Terminal Services environment.  In fact, with Outlook 2003, you can't use cached exchange mode in an RDP environment (so says Microsoft)...and you shouldn't need to use it, honestly.

Simplest way to correct the problem is to simply turn off cached mode in the user's RDP session.  To do this, when in the RDP session, go to mail settings, then go to email accounts, select the email account in question and click "change".  Then clear the "Use Cached Exchange Mode" box.  That should clear the problem as it will communicate directly with the server without the use of an OST.
0
 

Author Comment

by:jjtierney
Comment Utility
testing it now.
But why the administrators OST?
Is there a way to do this on a GPO basis rather than individually?
0
 
LVL 5

Expert Comment

by:bb_xpress
Comment Utility
Bearing in mind that Exchange had its own policies, there may be something there that can do it automatically.  
0
Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

 
LVL 11

Accepted Solution

by:
TheGorby earned 500 total points
Comment Utility
The GPO setting for Outlook's cached mode only applies to newly created mail profiles, it won't affect the existing ones.

What you need is the Custom Maintenance Wizard provided with the Office Resource Kit(ORK). There you can create a file that can be run againt an Outlook installation for an entire computer, thus changing settings for all users who have a mail profile on that machine. It will also designate the same settings for any profiles created in the future on that same computer.

The "Office 2003 Editions Resource Kit" can be downloaded here: http://www.microsoft.com/office/orkarchive/2003ddl.htm

If you have a different version of Office you'll need to download the ORK for that version.
0
 
LVL 11

Expert Comment

by:TheGorby
Comment Utility
FYI, you'll need to use the Maintenance Wizard in conjuction with the Profile Wizard, also provided with the ORK. The Profile Wizard creates the settings/config file, the Maintenance Wizard applies it.
0
 
LVL 27

Expert Comment

by:davorin
Comment Utility
An addition to TheGorbys post:
http://support.microsoft.com/kb/222303
http://www.slipstick.com/config/terminalserver.htm (3rd link)

I suppose you have used install mode at installation time
0

Featured Post

How does your email signature look on mobiles?

Do your employees use mobile devices to reply to emails? With mobile becoming increasingly important to the business world, it is in your best interest to make sure that your email signature looks great across all types of devices.

Join & Write a Comment

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
Disabling the Directory Sync Service Account in Office 365 will stop directory synchronization from working.
This Micro Tutorial will demonstrate the easy use of Gmail embedding images in your email so the recipient of your email can view them in context.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now