Link to home
Start Free TrialLog in
Avatar of CLC_IT
CLC_IT

asked on

1 user cannot see several shared calendar items

I've got Exchange 2003 and Outlook 2007 running. Right now, user A cannot see several items on user B's shared calendar. There are many other items on user B's calendar throughout the week that are visible, but 1 is missing. There are a few others in the coming month that we cannot see either.

I go to several other machines, users C through H for example and they can all see user B's calendar entry that user A cannot see. I've tried toggling cached mode. Deleted user profile and recreated. Clearing offline cache. I even logged onto another machine (one user A has never used before) as user A and the calendar items are still missing.
ASKER CERTIFIED SOLUTION
Avatar of linraf
linraf

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of CLC_IT
CLC_IT

ASKER

Yup, permissions on user B have been configured. I've tried giving Owner permissions to User A even. No go.
have you restarted exchange server?
Avatar of CLC_IT

ASKER

It was restarted about 3 weeks ago.

But, i thought I should do it regardless. Restart is planned for tonight or tomorrow morning. My users are not tech savy and if I reboot a server during work hours, chaos ensues.
Try running scanost.exe on user b's ost file. ( or let it rebuild)
User B's ost? That will do nothing at all. Other users do not interact with OST files.

If user A uses WEB ACCESS can he see these entries?

I agree that it does not seem entirely logical, but see this page where 2 people confirmed that ost corruption on one machine caused problems on others. http://www.techrepublic.com/forum/questions/101-236837
Avatar of CLC_IT

ASKER

I did the scanost but no success.

I logged onto OWA as user A and the calendar entries are not there!! advice?
Ok so it points to being a permissions issue. Can you paste here the permissions that are assigned to this shared calendar?
What about OWA as user B, please confirm that you can see the appointments there.
Scanpst on an ost file is going to correct the way OWA works? OR the way that the user sees things when logged onto another computer altogether?
Call me sceptical but....
Avatar of CLC_IT

ASKER

User B cannot see the entry from OWA.
Avatar of CLC_IT

ASKER

not finding an easy way to copy the permissions

I do see a lot of strange entries. Users with names like  NT:XXXX##X#X##
So user B can NOT see user B's OWN enty from OWA??
Avatar of CLC_IT

ASKER

Correct... User B cannot see his own entry in OWA.

I think I'm getting somewhere though.  I went and deleted those NT User:XXX-##X accounts and some of the entries are reappearing. Still others are not. But if I go back to the original meeting request and re-accept, they are showing up everywhere.
Have you done some form of migration either AD or exchange recent times?
Avatar of CLC_IT

ASKER

Exchange server was replaced Mid December 2010.
Please try taking User B out of cached mode and making the changes. Or removing the ost from user b and letting it rebuild from server. ( you will most likely have to add those event back in after the fact) .

If user B cannot see from owa, I don't think it is permissions so much as a problem with them getting up to the exchange server. Were the entries created by user B? or by one of the other users with access to it?
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of CLC_IT

ASKER

I will try the suggestions of linraf when I can. (user is the CFO and won't give me his machine right now).

The server replacement was a backup and restore type of migration.
As an alternate, you could setup an outlook profile for User B, confirm that you do not see the items, create test items and confirm that user A can see them. As long as all that works, I would say it is user B's ost and you should just remove it and let it rebuild from server.
Avatar of CLC_IT

ASKER

It was a combination of permissions and migration issues.  Some of the calendar items were not dispalying correclty until I removed the NT User: 1234-12d3-123-dd34 (or simlilar) accounts. Even then, I found many recurring items that were initiated before our migration. I just had to go back and re-accept the meetings and then it was shared correctly.