Link to home
Start Free TrialLog in
Avatar of peternintzel
peternintzel

asked on

Outlook 2010 printing problem

Dear learned IT colleagues:

I have a customer who recently upgraded to MS Office 2010. He still has Office 2003 on his computer, as there are some office titles in the older suite that are not in the new suite.

He is using Outlook 2010 for his email client.

When he prints an email message from Outlook, he typically will only get the message header to print. There are some occasions when the print will include the message body, however, that is the exception and not the rule.

Other apps print just fine (i.e. Word, Excel, webpages, etc).

I have found nothing written about this, or any reported bug.  Any suggestions?


Thank you..
ASKER CERTIFIED SOLUTION
Avatar of Helen Feddema
Helen Feddema
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of peternintzel
peternintzel

ASKER

Thank you Helen.

I had heard (read) other feedback that was similar.

I also found an article (Yahoo Answers) that suggested to delete the OUTLPRNT file and then reboot system.

I tried it (renamed file as a precaution) and it worked.
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.