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EKSH-TechFlag for United States of America

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Can't insert clip art into a new email message

I have a user who uses clip art frequently for her role in our organization.  She's using Outlook 2007 running on Windows XP Pro.  I have installed the clip art featur of Office for her and it works fine in all applications except Outlook.  In Outlook she can insert clip are into a message only if she is replying or forwarding a message.  When she creates a new email the clip art button on the Insert ribbon is grayed out.  Her default email format is HTML and I verified that new messages are being composed in that format.  Any ideas how to fix this issue?
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Helen Feddema
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This might be a security issue.  Check the Macro Security for Outlook, and make it lower if necessary.
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BCipollone
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I am also curious as to whether you have multiple versions of office installed on that computer
I know this sounds like a silly question, but, is the cursor in the email body?  Sometimes a user is in the "To" field and the icon will then be grayed out.