My organization is looking for a remote administration tool. Our help desk wants to be able to easily and quickly connect to a remote user to troubleshoot and solve problems.
Is it possible to do this while a user is logged on, but has locked their computer? We are operating in a Windows Server 2003 active directory domain environment. For example, if we need to install something or change a setting on a user's computer, but that user had locked their computer (out to lunch), is it possible to do this remotely without logging the user off or switching user?