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Forwarded e-mail missing the e-mail address in the message body

Posted on 2011-02-10
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Last Modified: 2012-06-27
Ok,
I know this sounds strange, but I'm at a loss and could use a little help.

Just moved to an Exchange 2010 server, everything seems to be working fine.

I have a generic mailbox that collects mail and forwards it to another mailbox, which then forwards it to a public folder mailbox.  This is working, the problem lies within the message.  If someone sends us an e-mail to this generic mailbox, our call center would see it in the public folder and respond to it, but they are unable to respond because in the message the "From" is there, but only the name, not the e-mail address.  Help please...

Should I set the up differently now that we are on Exchange 2010?

Thank you.
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Question by:paradoxes
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by:paradoxes
ID: 34865165
Maybe it has something to do with an alias?  But why would it work in Exchange 2003 and not in 2010?
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apache09 earned 500 total points
ID: 34885561
If you recently upgraded to Exchange 2010, Are you also using a New Outlook Client such as 2007 or 2010.
If you are and this Form was used on the Previous Outlook Client, You will need to recreate it in 2010
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Author Comment

by:paradoxes
ID: 34887389
Ok,

I'll look into the forms.  Thanks
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