Solved

Forwarded e-mail missing the e-mail address in the message body

Posted on 2011-02-10
5
685 Views
Last Modified: 2012-06-27
Ok,
I know this sounds strange, but I'm at a loss and could use a little help.

Just moved to an Exchange 2010 server, everything seems to be working fine.

I have a generic mailbox that collects mail and forwards it to another mailbox, which then forwards it to a public folder mailbox.  This is working, the problem lies within the message.  If someone sends us an e-mail to this generic mailbox, our call center would see it in the public folder and respond to it, but they are unable to respond because in the message the "From" is there, but only the name, not the e-mail address.  Help please...

Should I set the up differently now that we are on Exchange 2010?

Thank you.
0
Comment
Question by:paradoxes
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
5 Comments
 

Author Comment

by:paradoxes
ID: 34865165
Maybe it has something to do with an alias?  But why would it work in Exchange 2003 and not in 2010?
0
 
LVL 47

Accepted Solution

by:
apache09 earned 500 total points
ID: 34885561
If you recently upgraded to Exchange 2010, Are you also using a New Outlook Client such as 2007 or 2010.
If you are and this Form was used on the Previous Outlook Client, You will need to recreate it in 2010
0
 

Author Comment

by:paradoxes
ID: 34887389
Ok,

I'll look into the forms.  Thanks
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As tax season makes its return, so does the increase in cyber crime and tax refund phishing that comes with it
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question