• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 700
  • Last Modified:

Forwarded e-mail missing the e-mail address in the message body

Ok,
I know this sounds strange, but I'm at a loss and could use a little help.

Just moved to an Exchange 2010 server, everything seems to be working fine.

I have a generic mailbox that collects mail and forwards it to another mailbox, which then forwards it to a public folder mailbox.  This is working, the problem lies within the message.  If someone sends us an e-mail to this generic mailbox, our call center would see it in the public folder and respond to it, but they are unable to respond because in the message the "From" is there, but only the name, not the e-mail address.  Help please...

Should I set the up differently now that we are on Exchange 2010?

Thank you.
0
paradoxes
Asked:
paradoxes
  • 2
1 Solution
 
paradoxesAuthor Commented:
Maybe it has something to do with an alias?  But why would it work in Exchange 2003 and not in 2010?
0
 
apache09Commented:
If you recently upgraded to Exchange 2010, Are you also using a New Outlook Client such as 2007 or 2010.
If you are and this Form was used on the Previous Outlook Client, You will need to recreate it in 2010
0
 
paradoxesAuthor Commented:
Ok,

I'll look into the forms.  Thanks
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Cloud Class® Course: CompTIA Cloud+

The CompTIA Cloud+ Basic training course will teach you about cloud concepts and models, data storage, networking, and network infrastructure.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now