Forward hunt group to another hunt group CME 8.0
I need to setup the phones to operate a certain way and can't seem to get it to work.
Using Callmanager Express 8.0 when a incoming call comes in I need it to ring 4 phones for 3 three rings, if no one picks up the phone in the three rings I need it to ring the original 4 phones plus 4 additional phones.
I have tried to create a parallel hunt group which forwards to a fake ephone-dn which is forwarded to a second parallel hunt group, but I can't get it to forward from the first parallel hunt group to the ephone.
If I call the first parallel hunt group the correct four phones ring. If I call the fake ephone-dn the correct 8 phones ring. Something is breaking down between the first hunt group and the fake ephone-dn.
Here's what I have configured. And if there is a better design to accomplish this, please offer up a suggestion. Thanks for the help!
voice hunt-group 2 parallel
final 2296
list 1003,1100,1101,1102
timeout 12
pilot 2298
voice hunt-group 3 parallel
final 1003
list 1000,1001,1002,1006,1003,1
timeout 20
pilot 2299
ephone-dn 130
number 2296
label Fake DN for blast group
call-forward all 2299
corlist incoming callLONGDISTANCE
Using Callmanager Express 8.0 when a incoming call comes in I need it to ring 4 phones for 3 three rings, if no one picks up the phone in the three rings I need it to ring the original 4 phones plus 4 additional phones.
I have tried to create a parallel hunt group which forwards to a fake ephone-dn which is forwarded to a second parallel hunt group, but I can't get it to forward from the first parallel hunt group to the ephone.
If I call the first parallel hunt group the correct four phones ring. If I call the fake ephone-dn the correct 8 phones ring. Something is breaking down between the first hunt group and the fake ephone-dn.
Here's what I have configured. And if there is a better design to accomplish this, please offer up a suggestion. Thanks for the help!
voice hunt-group 2 parallel
final 2296
list 1003,1100,1101,1102
timeout 12
pilot 2298
voice hunt-group 3 parallel
final 1003
list 1000,1001,1002,1006,1003,1
timeout 20
pilot 2299
ephone-dn 130
number 2296
label Fake DN for blast group
call-forward all 2299
corlist incoming callLONGDISTANCE
ASKER
When I try to setup the suggest sequential hunt group it gives me the following:
Cisco2811(config)#ephone-h
Cisco2811(config-ephone-hu
Cisco2811(config-ephone-hu
Number 2298 is not a normal ephone-dn or a *.
I tried using:
voice hunt-group 20 sequential
final 1003
list 2298,2299
timeout 12
pilot 2300
This setup will only allow it to ring to the first group of 4 every other call.
Cisco2811(config)#ephone-h
Cisco2811(config-ephone-hu
Cisco2811(config-ephone-hu
Number 2298 is not a normal ephone-dn or a *.
I tried using:
voice hunt-group 20 sequential
final 1003
list 2298,2299
timeout 12
pilot 2300
This setup will only allow it to ring to the first group of 4 every other call.
Ok, I don't have a way to test this right now, but we should be able to fudge it with 2 fake dns..
ephone-dn 130
number 2296
label Fake DN for blast group2
call-forward all 2299
ephone-dn 131
number 2295
label Fake DN for blast group1
call-forward all 2298
ephone-hunt 20 sequential
list 2295,2296
final 1003
timeout 12, 12
pilot 2300
ephone-dn 130
number 2296
label Fake DN for blast group2
call-forward all 2299
ephone-dn 131
number 2295
label Fake DN for blast group1
call-forward all 2298
ephone-hunt 20 sequential
list 2295,2296
final 1003
timeout 12, 12
pilot 2300
ASKER
This is currently what I have. If I call the main number now it goes straight to the voicemail of extenstion 1003. Also if I try to call the pilot number 2298 of hunt-group 2 I get a busy signal.
Calling pilot number 2299 works fine. I'm not sure why I would be getting a busy signal on 2298. I don't see any conflicts in another hunt group or dial peer anywhere.
voice hunt-group 2 parallel
list 1003,1100,1101,1102
timeout 14
pilot 2298
voice hunt-group 3 parallel
list 1000,1001,1002,1006,1003,1
timeout 14
pilot 2299
ephone-dn 130
number 2296
label Fake DN for blast group 1
call-forward all 2298
!
!
ephone-dn 131
number 2295
label Fake DN for blast group 2
call-forward all 2299
!
ephone-hunt 20 sequential
pilot 2300
list 2296, 2295
final 1003
timeout 12, 12
voice-port 0/0/3
connection plar 2300
caller-id enable
description main number
!
voice-port 0/1/0
connection plar 2300
description hunt line 1
Calling pilot number 2299 works fine. I'm not sure why I would be getting a busy signal on 2298. I don't see any conflicts in another hunt group or dial peer anywhere.
voice hunt-group 2 parallel
list 1003,1100,1101,1102
timeout 14
pilot 2298
voice hunt-group 3 parallel
list 1000,1001,1002,1006,1003,1
timeout 14
pilot 2299
ephone-dn 130
number 2296
label Fake DN for blast group 1
call-forward all 2298
!
!
ephone-dn 131
number 2295
label Fake DN for blast group 2
call-forward all 2299
!
ephone-hunt 20 sequential
pilot 2300
list 2296, 2295
final 1003
timeout 12, 12
voice-port 0/0/3
connection plar 2300
caller-id enable
description main number
!
voice-port 0/1/0
connection plar 2300
description hunt line 1
ASKER CERTIFIED SOLUTION
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ASKER
Cisco TAC solved this issue. Their resolution was posted for the community.
ephone-hunt 20 sequential
list 2298,2299
final 1003
timeout 12, 12
pilot 2300