Solved

Forward hunt group to another hunt group CME 8.0

Posted on 2011-02-10
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Last Modified: 2012-08-14
I need to setup the phones to operate a certain way and can't seem to get it to work.

Using Callmanager Express 8.0 when a incoming call comes in I need it to ring 4 phones for 3 three rings, if no one picks up the phone in the three rings I need it to ring the original 4 phones plus 4 additional phones.

I have tried to create a parallel hunt group which forwards to a fake ephone-dn which is forwarded to a second parallel hunt group, but I can't get it to forward from the first parallel hunt group to the ephone.

If I call the first parallel hunt group the correct four phones ring.  If I call the fake ephone-dn the correct 8 phones ring.  Something is breaking down between the first hunt group and the fake ephone-dn.

Here's what I have configured.  And if there is a better design to accomplish this, please offer up a suggestion.  Thanks for the help!


voice hunt-group 2 parallel
 final 2296
 list 1003,1100,1101,1102
 timeout 12
 pilot 2298

voice hunt-group 3 parallel
 final 1003
 list 1000,1001,1002,1006,1003,1100,1101,1102
 timeout 20
 pilot 2299

ephone-dn 130
number 2296
label Fake DN for blast group
call-forward all 2299
corlist incoming callLONGDISTANCE
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Comment
Question by:jplagens
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6 Comments
 
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Expert Comment

by:lrmoore
Comment Utility
Create a standard sequential hunt group that lists the two parallel groups

ephone-hunt 20 sequential
 list 2298,2299
 final 1003
 timeout 12, 12
 pilot 2300

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Author Comment

by:jplagens
Comment Utility
When I try to setup the suggest sequential hunt group it gives me the following:

Cisco2811(config)#ephone-hunt 20 seq
Cisco2811(config-ephone-hunt)#pilot 2300
Cisco2811(config-ephone-hunt)#list 2298,2299
Number 2298 is not a normal ephone-dn or a *.


I tried using:

voice hunt-group 20 sequential
 final 1003
 list 2298,2299
 timeout 12
 pilot 2300


This setup will only allow it to ring to the first group of 4 every other call.
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Expert Comment

by:lrmoore
Comment Utility
Ok, I don't have a way to test this right now, but we should be able to fudge it with 2 fake dns..

ephone-dn 130
number 2296
label Fake DN for blast group2
call-forward all 2299

ephone-dn 131
number 2295
label Fake DN for blast group1
call-forward all 2298

ephone-hunt 20 sequential
 list 2295,2296
 final 1003
 timeout 12, 12
 pilot 2300

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Author Comment

by:jplagens
Comment Utility
This is currently what I have.  If I call the main number now it goes straight to the voicemail of extenstion 1003.  Also if I try to call the pilot number 2298 of hunt-group 2 I get a busy signal.
Calling pilot number 2299 works fine.  I'm not sure why I would be getting a busy signal on 2298. I don't see any conflicts in another hunt group or dial peer anywhere.



voice hunt-group 2 parallel
 list 1003,1100,1101,1102
 timeout 14
 pilot 2298


voice hunt-group 3 parallel
 list 1000,1001,1002,1006,1003,1100,1101,1102
 timeout 14
 pilot 2299


ephone-dn  130
 number 2296
 label Fake DN for blast group 1
 call-forward all 2298
!
!
ephone-dn  131
 number 2295
 label Fake DN for blast group 2
 call-forward all 2299
!

ephone-hunt 20 sequential
 pilot 2300
 list 2296, 2295
 final 1003
 timeout 12, 12


voice-port 0/0/3
 connection plar 2300
 caller-id enable
description main number
!
voice-port 0/1/0
 connection plar 2300
description hunt line 1
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Accepted Solution

by:
jplagens earned 0 total points
Comment Utility
Thanks for the help on this. I ended up calling TAC to get this resolved.  For those looking at this, here's what we did to get it working.

The main issue was the call-redirect.  The default value is 10. Once we increased that value it started working.  Then we also modified the config to go directly to voicemail.  We removed the fake ephone-dn as they were not needed.

Command to increase max-redirects:

telephony-service
max-redirect 20


Final hunt group config:

voice hunt-group 1 parallel
 final 2299
 list 1003,1100,1101,1102
 timeout 14
 pilot 2298
!
!
voice hunt-group 2 parallel
 final 51003
 list 1099,1001,1002,1006,1003,1100,1101,1102
 timeout 14
 pilot 2299

-------------------------------------------------------------

voice-port 0/0/3
 connection plar 2298

voice-port 0/1/0
 connection plar 2298

-------------------------------------------------------------

This was created to send the call directly to voicemail using a "5" before the extension when the call landed on the final number of hunt group 2.  6000 is the voicemail number of the system.

voice translation-rule 1
 rule 1 /^5\(....\)/ /\1/

voice translation-profile VM
 translate redirect-called 1


dial-peer voice 6000 voip
 description Voicemail Pilot Number
 translation-profile outgoing VM
 destination-pattern 6000
 session protocol sipv2
 session target ipv4:172.16.3.1
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
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Author Closing Comment

by:jplagens
Comment Utility
Cisco TAC solved this issue. Their resolution was posted for the community.
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