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DSL (AT&T BellSouth) - reboots/resets IP address 4-8 times each day

Posted on 2011-02-10
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Last Modified: 2012-05-11
we're renting and using the existing DSL here.  The frequency of IP address re assignments is driving me crazy (my office server admin code checks/permits where i've signed-in are the permitted HTTP REMOTE_ADDR IP addresses allowed)

Attached is the DSL modem log.  Can you advise me if there's a pattern and what i should complain about to AT&T support.   I'm unfamiliar with DSL logistics (we have business cable-based internet  in our offices)

(Note it's not worth getting a fixed IP addr, we're only here for 2 more weeks)

(Westell Versalink 327W)

thanks

THU FEB 10 07:48:59 2011 CWMP: Final Http Return Code = 204

THU FEB 10 07:48:58 2011 CWMP: Inform (200). The following events are true: 4 VALUE CHANGE

THU FEB 10 07:48:58 2011 CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

THU FEB 10 07:48:36 2011 Setting System clock to Local time THU FEB 10 07:48:36 2011

THU FEB 10 07:48:36 2011 Time set from Secondary SNTP server: tick.usnogps.navy.mil

THU FEB 10 07:48:36 2011 Error getting time from Primary SNTP server: tock.usno.navy.mil

THU FEB 10 07:48:27 2011 PPP CONNECTED on VPI 8 VCI 35

THU FEB 10 07:48:25 2011 Connecting session(0): My Connection due to AutoConnect request

THU FEB 10 07:48:23 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=3)

THU FEB 10 07:48:21 2011 LAN PC unable to communicate with DNS Server.(error = 'connection refused', count=3)

THU FEB 10 07:48:21 2011 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down

THU FEB 10 07:48:21 2011 Disconnecting session(0): My Connection due to dsl Restart

THU FEB 10 07:48:13 2011 US Atten: 11.0 DS Atten: 24.5

THU FEB 10 07:48:13 2011 US Margin: 9.0 DS Margin: 22.5

THU FEB 10 07:48:13 2011 US Tx Power: -2.8 DS Tx Power: 19.4

THU FEB 10 07:48:13 2011 US DSL Rate: 508 kbits/sec DS DSL Rate: 8124 kbits/sec

THU FEB 10 07:48:13 2011 WanMgr reports DSL is UP

THU FEB 10 07:47:44 2011 WanMgr reports DSL is Down

THU FEB 10 06:30:53 2011 Auto Calendar Upgrade check performed, no upgrade required (3)

THU FEB 10 06:13:53 2011 CWMP: Final Http Return Code = 204

THU FEB 10 06:13:53 2011 CWMP: Inform (200). The following events are true: 4 VALUE CHANGE

THU FEB 10 06:13:53 2011 CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

THU FEB 10 06:13:25 2011 Setting System clock to Local time THU FEB 10 06:13:24 2011

THU FEB 10 06:13:25 2011 Time set from Primary SNTP server: tock.usno.navy.mil

THU FEB 10 06:13:21 2011 PPP CONNECTED on VPI 8 VCI 35

THU FEB 10 06:13:21 2011 Connecting session(0): My Connection due to AlwaysOn

THU FEB 10 06:13:07 2011 Receiving Multiple PADT's for this session

THU FEB 10 06:13:07 2011 Received PADT for session id 9678

THU FEB 10 06:13:05 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=12)

THU FEB 10 06:13:05 2011 LAN PC unable to communicate with DNS Server.(error = 'connection refused', count=9)

THU FEB 10 06:13:05 2011 Disconnecting session(0): My Connection due to PADT received

THU FEB 10 06:13:05 2011 Received PADT for session id 9678

THU FEB 10 06:13:05 2011 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down

THU FEB 10 06:13:05 2011 Disconnecting session(0): My Connection due to dsl Restart

THU FEB 10 06:12:57 2011 US Atten: 13.0 DS Atten: 27.0

THU FEB 10 06:12:57 2011 US Margin: 6.0 DS Margin: 5.0

THU FEB 10 06:12:57 2011 US Tx Power: -2.8 DS Tx Power: 19.4

THU FEB 10 06:12:57 2011 US DSL Rate: 508 kbits/sec DS DSL Rate: 4510 kbits/sec

THU FEB 10 06:12:57 2011 WanMgr reports DSL is UP

THU FEB 10 06:12:56 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=6)

THU FEB 10 06:12:48 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=3)

THU FEB 10 06:12:28 2011 WanMgr reports DSL is Down

THU FEB 10 06:12:24 2011 US Atten: 11.5 DS Atten: 25.0

THU FEB 10 06:12:24 2011 US Margin: 8.0 DS Margin: 16.5

THU FEB 10 06:12:24 2011 US Tx Power: -2.8 DS Tx Power: 19.4

THU FEB 10 06:12:24 2011 US DSL Rate: 508 kbits/sec DS DSL Rate: 8124 kbits/sec

THU FEB 10 06:12:24 2011 WanMgr reports DSL is UP

THU FEB 10 06:11:57 2011 WanMgr reports DSL is Down

THU FEB 10 06:11:47 2011 Setting System clock to Local time THU FEB 10 06:11:46 2011

THU FEB 10 06:11:47 2011 Time set from Secondary SNTP server: tick.usnogps.navy.mil

THU FEB 10 06:11:46 2011 Error getting time from Primary SNTP server: tock.usno.navy.mil

THU FEB 10 06:11:37 2011 PPP CONNECTED on VPI 8 VCI 35

THU FEB 10 06:11:37 2011 Connecting session(0): My Connection due to AlwaysOn

THU FEB 10 06:11:28 2011 US Atten: 11.5 DS Atten: 25.0

THU FEB 10 06:11:28 2011 US Margin: 9.0 DS Margin: 15.5

THU FEB 10 06:11:28 2011 US Tx Power: -2.8 DS Tx Power: 16.4

THU FEB 10 06:11:28 2011 US DSL Rate: 508 kbits/sec DS DSL Rate: 8124 kbits/sec

THU FEB 10 06:11:28 2011 WanMgr reports DSL is UP

THU FEB 10 06:11:03 2011 WanMgr reports DSL is Down

THU FEB 10 06:10:57 2011 PPP CONNECTION ERROR on VPI 8 VCI 35 : Could not establish PPPoE session

THU FEB 10 06:10:52 2011 US Atten: 11.5 DS Atten: 25.0

THU FEB 10 06:10:52 2011 US Margin: 6.0 DS Margin: 14.0

THU FEB 10 06:10:52 2011 US Tx Power: -2.9 DS Tx Power: 19.4

THU FEB 10 06:10:52 2011 US DSL Rate: 508 kbits/sec DS DSL Rate: 8124 kbits/sec

THU FEB 10 06:10:52 2011 WanMgr reports DSL is UP

THU FEB 10 06:10:27 2011 WanMgr reports DSL is Down

THU FEB 10 06:10:26 2011 Connecting session(0): My Connection due to AlwaysOn

THU FEB 10 06:10:12 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=18)

THU FEB 10 06:10:12 2011 Receiving Multiple PADT's for this session

THU FEB 10 06:10:12 2011 Received PADT for session id 8579

THU FEB 10 06:10:09 2011 Disconnecting session(0): My Connection due to PADT received

THU FEB 10 06:10:09 2011 Received PADT for session id 8579

THU FEB 10 06:10:09 2011 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down

THU FEB 10 06:10:09 2011 Disconnecting session(0): My Connection due to dsl Restart

THU FEB 10 06:10:08 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=15)

THU FEB 10 06:10:07 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=12)

THU FEB 10 06:10:00 2011 US Atten: 11.5 DS Atten: 25.0

THU FEB 10 06:10:00 2011 US Margin: 8.0 DS Margin: 15.0

THU FEB 10 06:10:00 2011 US Tx Power: -2.8 DS Tx Power: 18.4

THU FEB 10 06:10:00 2011 US DSL Rate: 508 kbits/sec DS DSL Rate: 8124 kbits/sec

THU FEB 10 06:10:00 2011 WanMgr reports DSL is UP

THU FEB 10 06:09:56 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=9)

THU FEB 10 06:09:52 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=6)

THU FEB 10 06:09:51 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=3)

THU FEB 10 06:08:53 2011 WanMgr reports DSL is Down

THU FEB 10 05:36:51 2011 CWMP: Final Http Return Code = 204

THU FEB 10 05:36:51 2011 CWMP: Inform (200). The following events are true: 4 VALUE CHANGE

THU FEB 10 05:36:51 2011 CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

THU FEB 10 05:36:28 2011 Setting System clock to Local time THU FEB 10 05:36:27 2011

THU FEB 10 05:36:28 2011 Time set from Secondary SNTP server: tick.usnogps.navy.mil

THU FEB 10 05:36:28 2011 Error getting time from Primary SNTP server: tock.usno.navy.mil

THU FEB 10 05:36:19 2011 PPP CONNECTED on VPI 8 VCI 35

THU FEB 10 05:36:19 2011 Connecting session(0): My Connection due to AlwaysOn

THU FEB 10 05:36:06 2011 LAN PC unable to communicate with DNS Server.(error = 'connection refused', count=27)

THU FEB 10 05:36:05 2011 Receiving Multiple PADT's for this session

THU FEB 10 05:36:05 2011 Received PADT for session id 4690

THU FEB 10 05:36:03 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=24)

THU FEB 10 05:36:02 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=21)

THU FEB 10 05:36:02 2011 Disconnecting session(0): My Connection due to PADT received

THU FEB 10 05:36:02 2011 Received PADT for session id 4690

THU FEB 10 05:36:02 2011 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down

THU FEB 10 05:36:02 2011 Disconnecting session(0): My Connection due to dsl Restart

THU FEB 10 05:35:53 2011 US Atten: 11.0 DS Atten: 23.5

THU FEB 10 05:35:53 2011 US Margin: 9.0 DS Margin: 17.5

THU FEB 10 05:35:53 2011 US Tx Power: 0.0 DS Tx Power: 19.4

THU FEB 10 05:35:53 2011 US DSL Rate: 508 kbits/sec DS DSL Rate: 8124 kbits/sec

THU FEB 10 05:35:53 2011 WanMgr reports DSL is UP

THU FEB 10 05:35:42 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=18)

THU FEB 10 05:35:38 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=15)

THU FEB 10 05:35:37 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=12)

THU FEB 10 05:35:26 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=9)

THU FEB 10 05:35:21 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=6)

THU FEB 10 05:35:21 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=3)

THU FEB 10 05:34:26 2011 WanMgr reports DSL is Down

WED FEB 09 19:21:56 2011 CWMP: Final Http Return Code = 204

WED FEB 09 19:21:55 2011 CWMP: Inform (200). The following events are true: 4 VALUE CHANGE

WED FEB 09 19:21:55 2011 CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

WED FEB 09 19:21:33 2011 Setting System clock to Local time WED FEB 09 19:21:31 2011

WED FEB 09 19:21:33 2011 Time set from Secondary SNTP server: tick.usnogps.navy.mil

WED FEB 09 19:21:33 2011 Error getting time from Primary SNTP server: tock.usno.navy.mil

WED FEB 09 19:21:24 2011 PPP CONNECTED on VPI 8 VCI 35

WED FEB 09 19:21:23 2011 Connecting session(0): My Connection due to AutoConnect request

WED FEB 09 19:21:12 2011 US Atten: 14.0 DS Atten: 26.5

WED FEB 09 19:21:12 2011 US Margin: 6.0 DS Margin: 17.0

WED FEB 09 19:21:12 2011 US Tx Power: -2.8 DS Tx Power: 19.4

WED FEB 09 19:21:12 2011 US DSL Rate: 506 kbits/sec DS DSL Rate: 8123 kbits/sec

WED FEB 09 19:21:12 2011 WanMgr reports DSL is UP

WED FEB 09 19:20:56 2011 PPP CONNECTION ERROR on VPI 8 VCI 35 : Could not establish Link

WED FEB 09 19:20:55 2011 PPP DISCONNECTED on VPI 8 VCI 35 : PPP link layer failure

WED FEB 09 19:20:52 2011 LAN PC unable to communicate with DNS Server.(error = 'connection refused', count=21)

WED FEB 09 19:20:52 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=18)

WED FEB 09 19:20:50 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=15)

WED FEB 09 19:20:42 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=12)

WED FEB 09 19:20:30 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=9)

WED FEB 09 19:20:26 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=6)

WED FEB 09 19:20:25 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=3)

WED FEB 09 19:19:22 2011 WanMgr reports DSL is Down

WED FEB 09 19:19:17 2011 US Atten: 13.0 DS Atten: 28.0

WED FEB 09 19:19:17 2011 US Margin: 6.0 DS Margin: 4.5

WED FEB 09 19:19:17 2011 US Tx Power: 0.0 DS Tx Power: 19.4

WED FEB 09 19:19:17 2011 US DSL Rate: 504 kbits/sec DS DSL Rate: 4122 kbits/sec

WED FEB 09 19:19:17 2011 WanMgr reports DSL is UP

WED FEB 09 19:19:17 2011 WanMgr reports DSL is Down

WED FEB 09 19:18:02 2011 CWMP: Final Http Return Code = 204

WED FEB 09 19:18:01 2011 CWMP: Inform (200). The following events are true: 4 VALUE CHANGE

WED FEB 09 19:18:01 2011 CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

WED FEB 09 19:17:39 2011 Setting System clock to Local time WED FEB 09 19:17:37 2011

WED FEB 09 19:17:39 2011 Time set from Secondary SNTP server: tick.usnogps.navy.mil

WED FEB 09 19:17:39 2011 Error getting time from Primary SNTP server: tock.usno.navy.mil

WED FEB 09 19:17:30 2011 PPP CONNECTED on VPI 8 VCI 35

WED FEB 09 19:17:23 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=3)

WED FEB 09 19:17:22 2011 Connecting session(0): My Connection due to AutoConnect request

WED FEB 09 19:17:21 2011 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down

WED FEB 09 19:17:21 2011 Disconnecting session(0): My Connection due to dsl Restart

WED FEB 09 19:17:13 2011 US Atten: 13.0 DS Atten: 28.0

WED FEB 09 19:17:13 2011 US Margin: 6.0 DS Margin: 5.0

WED FEB 09 19:17:13 2011 US Tx Power: 0.0 DS Tx Power: 19.4

WED FEB 09 19:17:13 2011 US DSL Rate: 504 kbits/sec DS DSL Rate: 4122 kbits/sec

WED FEB 09 19:17:13 2011 WanMgr reports DSL is UP

WED FEB 09 19:17:12 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=9)

WED FEB 09 19:17:06 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=6)

WED FEB 09 19:17:05 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=3)

WED FEB 09 19:16:44 2011 WanMgr reports DSL is Down

WED FEB 09 14:39:09 2011 CWMP: Final Http Return Code = 204

WED FEB 09 14:39:08 2011 CWMP: Inform (200). The following events are true: 4 VALUE CHANGE

WED FEB 09 14:39:08 2011 CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

WED FEB 09 14:38:46 2011 Setting System clock to Local time WED FEB 09 14:38:44 2011

WED FEB 09 14:38:46 2011 Time set from Secondary SNTP server: tick.usnogps.navy.mil

WED FEB 09 14:38:45 2011 Error getting time from Primary SNTP server: tock.usno.navy.mil

WED FEB 09 14:38:36 2011 PPP CONNECTED on VPI 8 VCI 35

WED FEB 09 14:38:35 2011 Connecting session(0): My Connection due to AutoConnect request

WED FEB 09 14:38:31 2011 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down

WED FEB 09 14:38:31 2011 Disconnecting session(0): My Connection due to dsl Restart

WED FEB 09 14:38:23 2011 US Atten: 11.0 DS Atten: 24.5

WED FEB 09 14:38:23 2011 US Margin: 8.0 DS Margin: 20.5

WED FEB 09 14:38:23 2011 US Tx Power: -2.9 DS Tx Power: 17.4

WED FEB 09 14:38:23 2011 US DSL Rate: 508 kbits/sec DS DSL Rate: 8124 kbits/sec

WED FEB 09 14:38:23 2011 WanMgr reports DSL is UP

WED FEB 09 14:37:54 2011 WanMgr reports DSL is Down

WED FEB 09 14:36:32 2011 CWMP: Final Http Return Code = 204

WED FEB 09 14:36:31 2011 CWMP: Inform (200). The following events are true: 4 VALUE CHANGE

WED FEB 09 14:36:31 2011 CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

WED FEB 09 14:36:07 2011 Setting System clock to Local time WED FEB 09 14:36:05 2011

WED FEB 09 14:36:07 2011 Time set from Secondary SNTP server: tick.usnogps.navy.mil

WED FEB 09 14:36:07 2011 Error getting time from Primary SNTP server: tock.usno.navy.mil

WED FEB 09 14:36:00 2011 PPP CONNECTED on VPI 8 VCI 35

WED FEB 09 14:35:58 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=3)

WED FEB 09 14:35:56 2011 Connecting session(0): My Connection due to AutoConnect request

WED FEB 09 14:35:56 2011 Connecting session(0): My Connection due to AutoConnect request

WED FEB 09 14:35:56 2011 Connecting session(0): My Connection due to AutoConnect request

WED FEB 09 14:35:56 2011 Connecting session(0): My Connection due to AutoConnect request

WED FEB 09 14:35:56 2011 Connecting session(0): My Connection due to AutoConnect request

WED FEB 09 14:35:56 2011 Connecting session(0): My Connection due to AutoConnect request

WED FEB 09 14:35:56 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=15)

WED FEB 09 14:35:55 2011 LAN PC unable to communicate with DNS Server.(error = 'connection refused', count=12)

WED FEB 09 14:35:55 2011 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down

WED FEB 09 14:35:55 2011 Disconnecting session(0): My Connection due to dsl Restart

WED FEB 09 14:35:53 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=9)

WED FEB 09 14:35:49 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=6)

WED FEB 09 14:35:47 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=3)

WED FEB 09 14:35:46 2011 US Atten: 11.0 DS Atten: 25.0

WED FEB 09 14:35:46 2011 US Margin: 6.0 DS Margin: 17.0

WED FEB 09 14:35:46 2011 US Tx Power: 11.8 DS Tx Power: 12.3

WED FEB 09 14:35:46 2011 US DSL Rate: 509 kbits/sec DS DSL Rate: 8124 kbits/sec

WED FEB 09 14:35:46 2011 WanMgr reports DSL is UP

WED FEB 09 14:35:21 2011 WanMgr reports DSL is Down

WED FEB 09 14:35:03 2011 CWMP: Final Http Return Code = 204

WED FEB 09 14:35:02 2011 CWMP: Inform (200). The following events are true: 4 VALUE CHANGE

WED FEB 09 14:35:02 2011 CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

WED FEB 09 14:34:40 2011 Setting System clock to Local time WED FEB 09 14:34:37 2011

WED FEB 09 14:34:40 2011 Time set from Secondary SNTP server: tick.usnogps.navy.mil

WED FEB 09 14:34:40 2011 Error getting time from Primary SNTP server: tock.usno.navy.mil

WED FEB 09 14:34:31 2011 PPP CONNECTED on VPI 8 VCI 35

WED FEB 09 14:34:30 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=9)

WED FEB 09 14:34:28 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=6)

WED FEB 09 14:34:28 2011 Connecting session(0): My Connection due to AutoConnect request

WED FEB 09 14:34:28 2011 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=3)

WED FEB 09 14:34:26 2011 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down

WED FEB 09 14:34:26 2011 Disconnecting session(0): My Connection due to dsl Restart

WED FEB 09 14:34:17 2011 US Atten: 11.5 DS Atten: 25.0

WED FEB 09 14:34:17 2011 US Margin: 9.0 DS Margin: 18.5

WED FEB 09 14:34:17 2011 US Tx Power: -2.8 DS Tx Power: 17.4

WED FEB 09 14:34:17 2011 US DSL Rate: 508 kbits/sec DS DSL Rate: 8124 kbits/sec

WED FEB 09 14:34:17 2011 WanMgr reports DSL is UP

WED FEB 09 14:33:52 2011 WanMgr reports DSL is Down

WED FEB 09 13:02:05 2011 CWMP: Final Http Return Code = 204

WED FEB 09 13:02:04 2011 CWMP: Inform (200). The following events are true: 1 BOOT, 4 VALUE CHANGE

WED FEB 09 13:02:04 2011 CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

WED FEB 09 13:01:42 2011 Setting System clock to Local time WED FEB 09 13:01:38 2011

WED FEB 09 13:01:42 2011 Time set from Secondary SNTP server: tick.usnogps.navy.mil

WED FEB 09 13:01:42 2011 Error getting time from Primary SNTP server: tock.usno.navy.mil

WED FEB 09 13:01:33 2011 PPP CONNECTED on VPI 8 VCI 35

WED FEB 09 13:01:32 2011 Connecting session(0): My Connection due to dsl Restart

WED FEB 09 13:01:16 2011 US Atten: 11.0 DS Atten: 24.5

WED FEB 09 13:01:16 2011 US Margin: 9.0 DS Margin: 21.5

WED FEB 09 13:01:16 2011 US Tx Power: -2.8 DS Tx Power: 19.4

WED FEB 09 13:01:16 2011 US DSL Rate: 508 kbits/sec DS DSL Rate: 8124 kbits/sec

WED FEB 09 13:01:16 2011 WanMgr reports DSL is UP

WED FEB 09 13:00:56 2011 Transceiver Software Version: 5.2.2.0

WED FEB 09 13:00:55 2011 Model Number: C90-327W30-06

WED FEB 09 13:00:55 2011 Software Version: VER:03.08.02

WED FEB 09 13:00:55 2011 Product: Versalink Model: 4 Port Gateway

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Question by:willsherwood
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Accepted Solution

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ylandrum earned 500 total points
ID: 34865574
Just call them and tell them you are having frequent disconnects. 99% of the time this is on their end.

If you are wanting to do some troubleshooting yourself, check out this guide:

http://www.dslreports.com/faq/4787

Basically, what you are doing is plugging the modem directly into the network interface jack at the phone box for that line. This will tell you if it is an internal wiring issue or an ISP issue. The guide above also has a link to help you to interpret the modem stats you get during your test.
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Author Closing Comment

by:willsherwood
ID: 34865648
thanks - this will help me counter any BS they throw at me.
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LVL 13

Expert Comment

by:ylandrum
ID: 34865696
One thing, your upstream transmit power (US Tx Power) should not be a negative number. It should be in the 10.0 - 15.0 range, close to the same as the DS Tx Power.

Your modem may be bad. The NID test will tell you for sure; if those numbers change and the upstream power is where it should be, then you have a short somewhere in the building's phone wiring. If you still have a negative number even when plugged into the NID then the short is in the modem itself.
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LVL 13

Expert Comment

by:ylandrum
ID: 34865783
Sorry; depending on your service US Tx Power might be a low negative number (if you have aDSL2/2+) and BellSouth (BS; appropriate) has set you up for low power mode.
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Author Comment

by:willsherwood
ID: 34865873
very good, thanks!!!
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