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Exchange 2007 Mailbox server information store will not start

Posted on 2011-02-10
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Last Modified: 2012-05-11
Server was not powered down gracefully and as since then the service will not start.

Error message attached below

Log Name:      System
Source:        Service Control Manager
Date:          10/02/2011 20:44:11
Event ID:      7024
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      EXCHMBS
Description:
The Microsoft Exchange Information Store service terminated with service-specific error 0 (0x0).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7024</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-02-10T20:44:11.000Z" />
    <EventRecordID>163869</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>EXCHMBS</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Microsoft Exchange Information Store</Data>
    <Data Name="param2">0 (0x0)</Data>
  </EventData>
</Event>
0
Comment
Question by:mcsolar
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8 Comments
 
LVL 2

Expert Comment

by:dattatraykadam
ID: 34865890
Try to get the header dump of your databases using eseutil.exe. See if they are in clean shutdown.

Let me know if you need help getting header dumps.


Regards,
Datta
0
 
LVL 5

Expert Comment

by:michael_b_smith
ID: 34865897
You will have errors BEFORE (based on timestamp) this one that are more indicative of what is going on.
0
 
LVL 11

Expert Comment

by:Renato Montenegro Rustice
ID: 34865900
Take a look at this document. It's usually a easy way to repair a corrupted database:

http://technet.microsoft.com/en-us/library/aa998249(EXCHG.80).aspx
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LVL 11

Expert Comment

by:Renato Montenegro Rustice
ID: 34865907
0
 
LVL 34

Expert Comment

by:Shreedhar Ette
ID: 34865946
0
 

Accepted Solution

by:
mcsolar earned 0 total points
ID: 34892535
Thanks all for your suggestions.

The problem was a result of the time between the mailbox server and the domain controller. They were out of sync by 24hours and after correcting the time, all the services started.
0
 
LVL 74

Expert Comment

by:Glen Knight
ID: 35145482
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
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