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MSN messenger one contact offline but really online

Posted on 2011-02-10
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Last Modified: 2012-06-27
I have a company that all uses MSN messenger to contact each other inside the company. I have 2 users that can't communicate with eachother. One user can see the other user as online, but if they try and chat the message doesn't go through. The other user see's this one user as offline but other users in the company see this user as online and can communicate.
I have check to see if the user was blocking the other but that is not the case. I have checked the username/email and if I say send an email to the contact it works for both users.
Any suggestions as to what I can try?
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Question by:calitech
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LVL 55

Expert Comment

by:Huseyin KAHRAMAN
ID: 34865929
update both client to the latest version or make sure they are using the same version...
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LVL 66

Expert Comment

by:johnb6767
ID: 34866933
Also, try renaming the local profiles, and retest. If it works, you know it was a corrupted profile....
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Accepted Solution

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calitech earned 0 total points
ID: 34998587
Both have the same version for XP.

I will try renaming the windows domain profiles but not till after hours.
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Author Closing Comment

by:calitech
ID: 35225454
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