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Can't open joomla folder, fresh install and upload to server

Posted on 2011-02-10
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Last Modified: 2012-05-11
I just uploaded joomla to /joomla in the httpdocs directory.  The full address is mywebsite.com/joomla.  However, when I navigate to that address it says the page cannot be displayed.  Why is this?  I'm just trying to use the web install process of joomla.
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Question by:EMB01
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17 Comments
 
LVL 20

Assisted Solution

by:Mark Brady
Mark Brady earned 250 total points
ID: 34866412
Look inside that directory/folder and make sure you have a file titled "index.html" or "index.php" or some file called index. Also check permissions on that folder and make sure it is accessible.
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LVL 27

Assisted Solution

by:Lukasz Chmielewski
Lukasz Chmielewski earned 250 total points
ID: 34866421
Did you unzip it ? Most likely it is either the htaccess file or there is no index.php file in joomla dir
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LVL 20

Expert Comment

by:Mark Brady
ID: 34866433
One more thing, is that the EXACT error message or does it say more than just "Page cannot be displayed" It might be that the index page or whatever page you are navigating to has an error on it and if it is a php script (which Joomla is written in) that can cause an error message just like that.
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LVL 14

Author Comment

by:EMB01
ID: 34866444
There is an index.php, I did unzip it, and I just renamed the htaccess.txt to .htaccess.  Still, it says "the page cannot be displayed."
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LVL 14

Author Comment

by:EMB01
ID: 34866453
The error message is the default server error like:

The page cannot be found
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.
--------------------------------------------------------------------------------

Please try the following:

Make sure that the Web site address displayed in the address bar of your browser is spelled and formatted correctly.
If you reached this page by clicking a link, contact the Web site administrator to alert them that the link is incorrectly formatted.
Click the Back button to try another link.
HTTP Error 404 - File or directory not found.
Internet Information Services (IIS)

--------------------------------------------------------------------------------

Technical Information (for support personnel)

Go to Microsoft Product Support Services and perform a title search for the words HTTP and 404.
Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Web Site Setup, Common Administrative Tasks, and About Custom Error Messages.
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LVL 20

Expert Comment

by:Mark Brady
ID: 34866488
Ok can you try putting the filename in the address bar? Like www.yoursite.com/joomla/index.php

Then click enter. Is this the joomla install script? If so, from memory there should be a file in that folder called "install.php". if so try running that file instead. You may need to change permissions on that file to make it excecutable but I don't recall having to do that. Look for an install file.
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LVL 14

Author Comment

by:EMB01
ID: 34866516
Yes, I tried navigating to the full address but it still says what it says.  I tried changing permissions on the file but that didn't work either.  I've never installed joomla before.  I think this is the install script, though.  The manual says to go to the root folder, mywebsite.com/joomla to being the auto-install.
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LVL 20

Expert Comment

by:Mark Brady
ID: 34866551
Have you double checked in your FTP program that the file actually exists?
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LVL 27

Expert Comment

by:Lukasz Chmielewski
ID: 34866579
Try
www.mywebsite.com/joomla
0
 
LVL 20

Expert Comment

by:Mark Brady
ID: 34866588
Just a quick thought, delete the .htaccess file for now just to make sure it is not stopping you from accessing that folder. You must make sure that the joomla files and directories are writable before installing joomla so chack folder permissions. It should say this in the installation instructions.
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LVL 20

Expert Comment

by:Mark Brady
ID: 34866605
Haha that makes sense. I didn't notice his URL was "mywebsite.com/joomla" instead of "www.mywebsite.com/joomla"
0
 
LVL 14

Author Comment

by:EMB01
ID: 34866608
Yes, the FTP program (filezilla) shows the file in both local and remote locations.  I have tried both www. and non www. URLs.  I just tried upload a text file to the root directory and it worked, so it's not a user-permissions problem.
0
 
LVL 20

Expert Comment

by:Mark Brady
ID: 34866626
Hmmmm. Try creating a small webpage and save it as index.php and upload it and overwrite the existing index.php page (you can reupload the joomla index.php page later). Once you have uploaded the new file, try navigating to it now. Just do anything inside the new file - like this for eg:

<?php
$name = "Richard";
echo $name;
?>

Save it as "index.php" and upload and try navigating to that page.
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LVL 14

Accepted Solution

by:
EMB01 earned 0 total points
ID: 34866632
Oh, guys I think I know the problem.  I just tried uploading a test PHP file to see if PHP works and it didn't work, so I don't think this server has PHP on it...  Thanks for your help, I'm quite certain this is the problem.  I'll have to contact the host.
0
 
LVL 27

Expert Comment

by:Lukasz Chmielewski
ID: 34866647
http://www.experts-exchange.com/Software/Server_Software/Content_Management/WebBased_CMS/Joomla/Q_26369475.html

Try downloading it again. Are you sure those are not permission issues ? Uploading a text file wouldn't point to that for sure. Did you check the top level htaccess or the one in joomla subdir ?
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LVL 20

Expert Comment

by:Mark Brady
ID: 34866667
No PHP ? that makes sense!! Good luck.
0
 
LVL 14

Author Closing Comment

by:EMB01
ID: 34990819
The problem was that there was no PHP on the server which I discovered by testing a PHP file.
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