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DumpsterAlwaysON is not working for a 2003 Client on Exchange 2010

I have a user that is using Outlook Client 2003, but is on an exchange 2010 sever.
She already has the registry hack for dumpsteralwayson with a value of 1, yet she cannot recover deleted items from her deleted items, or any other folder.  She receives error message:  The command is not availble.  See the program documentation about how to use this extension.  Any ideas on how to resolve this issue.

Thanks,

fjsheppard
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fjsheppard
Asked:
fjsheppard
1 Solution
 
BCipolloneCommented:
Try this:

To resolve this problem, quit Outlook, rename the Resiliency registry key, and then restart Outlook. To do this, follow these steps. Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows
Quit Outlook if it is running.
Press CTRL+ALT+DELETE, and then click Task Manager.
On the Processes tab, verify that Outlook.exe does not appear in the list of processes. If it does, click Outlook.exe and then click End Process.
On the File menu, click Exit Task Manager.
Click Start, and then click Run.
In the Open box, type regedit and then click OK.
Locate and then click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook
Right-click the Resiliency subkey (if it exists), and then click Rename.
Type Resiliency.old, and then press ENTER.
Quit Registry Editor.
Start Outlook
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fjsheppardAuthor Commented:
Thank you so much.  It worked.
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