Solved

Symantec Tape Backup / HP External Drive Offline

Posted on 2011-02-10
7
1,173 Views
Last Modified: 2012-05-11
I have a customer who has a Windows 2003 Server with an external HP Storage Works DAT160 USB drive connected.  It is running Symantec Backup Exec 12.5 Rev 2213.  In the Job log, it is not doing any of the nightly backups - it refers to the error:  Physical Volume Library Drive Not Available - V79-57344-33036.  If I look under devices, it shows HP1 as offline, I can put it back online but after it starts to do a backup, it goes offline and throws the error.  This is a new customer of mine so not sure what the history is nor do they know if they have a support contract thru Symantec.  I have worked with Symantec Backup Exec in the past and trying to track down a simliar error but not sure where to go with this one.
0
Comment
Question by:Daren Anderson, MSIS
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
7 Comments
 
LVL 7

Assisted Solution

by:vvlada
vvlada earned 100 total points
ID: 34866648
Hi,

Try to reinstall tape drives by running tapeinst.exe or using wizard "Tape Device Configuration Wizard". Use Symantec drivers. Reboot and try if the tape drive will be online. This could happend after tape drive change.

Best regards,
Vladimir
0
 
LVL 55

Expert Comment

by:andyalder
ID: 34866862
And test the hardware by installing HP's library and tape tools.
0
 

Author Comment

by:Daren Anderson, MSIS
ID: 34898526
Where can I find HP's library and tape tools?  
0
Free NetCrunch network monitor licenses!

Only on Experts-Exchange: Sign-up for a free-trial and we'll send you your permanent license!

Here is what you get: 30 Nodes | Unlimited Sensors | No Time Restrictions | Absolutely FREE!

Act now. This offer ends July 14, 2017.

 
LVL 55

Accepted Solution

by:
andyalder earned 400 total points
ID: 34898568
0
 

Author Comment

by:Daren Anderson, MSIS
ID: 34933429
I did go thru all the tests on HP library and tape tools last night and everything seemed to pass.  I did download a firmware update but it was from 2008 - thought maybe there would be a newer edition out there.  
0
 

Author Comment

by:Daren Anderson, MSIS
ID: 34933825
Along with the comments I made above - I did try to do the tapeinst.exe but it said that Symantec only had drivers for SCSI type devices - not USB, which is what this HP is.  I have not found any errors in the error logs that point to bad hardware.  The last good backup happened on 12/24 but do not know what happened after that date.
0
 

Author Comment

by:Daren Anderson, MSIS
ID: 34988586
There was another tape drive listed in the software - apparently from before; I removed this and updated the software and so far we have been getting good backups
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Every server (virtual or physical) needs a console: and the console can be provided through hardware directly connected, software for remote connections, local connections, through a KVM, etc. This document explains the different types of consol…
A quick step-by-step overview of installing and configuring Carbonite Server Backup.
In this video we outline the Physical Segments view of NetCrunch network monitor. By following this brief how-to video, you will be able to learn how NetCrunch visualizes your network, how granular is the information collected, as well as where to f…
Michael from AdRem Software outlines event notifications and Automatic Corrective Actions in network monitoring. Automatic Corrective Actions are scripts, which can automatically run upon discovery of a certain undesirable condition in your network.…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question