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Symantec Tape Backup / HP External Drive Offline

Posted on 2011-02-10
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Last Modified: 2012-05-11
I have a customer who has a Windows 2003 Server with an external HP Storage Works DAT160 USB drive connected.  It is running Symantec Backup Exec 12.5 Rev 2213.  In the Job log, it is not doing any of the nightly backups - it refers to the error:  Physical Volume Library Drive Not Available - V79-57344-33036.  If I look under devices, it shows HP1 as offline, I can put it back online but after it starts to do a backup, it goes offline and throws the error.  This is a new customer of mine so not sure what the history is nor do they know if they have a support contract thru Symantec.  I have worked with Symantec Backup Exec in the past and trying to track down a simliar error but not sure where to go with this one.
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Question by:Daren Anderson, MSIS
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by:vvlada
vvlada earned 400 total points
ID: 34866648
Hi,

Try to reinstall tape drives by running tapeinst.exe or using wizard "Tape Device Configuration Wizard". Use Symantec drivers. Reboot and try if the tape drive will be online. This could happend after tape drive change.

Best regards,
Vladimir
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Expert Comment

by:andyalder
ID: 34866862
And test the hardware by installing HP's library and tape tools.
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Author Comment

by:Daren Anderson, MSIS
ID: 34898526
Where can I find HP's library and tape tools?  
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andyalder earned 1600 total points
ID: 34898568
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Author Comment

by:Daren Anderson, MSIS
ID: 34933429
I did go thru all the tests on HP library and tape tools last night and everything seemed to pass.  I did download a firmware update but it was from 2008 - thought maybe there would be a newer edition out there.  
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Author Comment

by:Daren Anderson, MSIS
ID: 34933825
Along with the comments I made above - I did try to do the tapeinst.exe but it said that Symantec only had drivers for SCSI type devices - not USB, which is what this HP is.  I have not found any errors in the error logs that point to bad hardware.  The last good backup happened on 12/24 but do not know what happened after that date.
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Author Comment

by:Daren Anderson, MSIS
ID: 34988586
There was another tape drive listed in the software - apparently from before; I removed this and updated the software and so far we have been getting good backups
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