Solved

Designjet 500 error 21:10

Posted on 2011-02-10
12
657 Views
Last Modified: 2013-12-15
I am getting the 21:10 error on our DesignJet 500 which refers to the service station.
I have installed the complete maint kit and am still getting the 21:10 error
Any suggestions?
0
Comment
Question by:adantech
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
12 Comments
 
LVL 38

Expert Comment

by:hdhondt
ID: 34867280
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 34868593
Can you get any more info from the error log?  21:xx errors are definately the Service Station as hdhondt has pointed out.
If the printer is out of Warranty you might find the Service Manual helpful :)
0
 

Author Comment

by:adantech
ID: 34871708
Yep already went through all those links.
Even put the old Trailing cable back into the plotter just to make sure that it wasn't shorting anywhere.
The plotter is out of warranty and i called HP and paid to get assistance. They were of no assistance.
It is possible that I have a bad Service station but highly improbable. I have a service manual and it doesn't offer any additional troubleshooting steps. On the encoder strip the clear plastic strip is on the top side isn't it?
I can't find a good picture to verify but i am 99% sure that is the correct orientation.
0
Turn your laptop into a mobile console!

The CV211 Laptop USB Console Adapter provides a direct Laptop-to-Computer connection for fast and easy remote desktop access with no software to install.

 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 34879108
Try removing the printheads, restarting and then replacing them when the printer requests.
Does that reset the Service Station error?  21:xx doesn't mean the Service Station is bad it just means it's not behaving as it should.  Anything attached could be a potential suspect.

>>On the encoder strip the clear plastic strip is on the top side isn't it?
Yes.
0
 

Author Comment

by:adantech
ID: 34900274
I have even tried placing a third new Service station in the system and still get the 21:10 error. I have tried removing the print heads and still get the 21:10 error.
So the issue isn't the service station. Any other suggestions would be greatly appreciated
0
 

Accepted Solution

by:
adantech earned 0 total points
ID: 34901000
Figured it out finally.
Retraced all the steps needed to replace every part
fond that i had the interconnect cable pinched between the frame and the service station holder.
freed cable and all is well .
Thanks for the assistance
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 34901110
No problem - I just found a post with a user who had a screw slightly proud which was fouling the service station, not enough for them to see or hear but clearly enough to upset the self-test.
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 34904838
Make sure you accept your own answer as the solution. You'll get your points back.
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 35030550
Posting a closure objection purely so the author's solution @ http:Q_26813636.html#34901000 can be accepted as the solution.
This would be a useful if someone comes to the site with a similar problem.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
This seems to be a very common error related to the Samsung printer driver. First, this is the error we're talking about: Log: System Type: Error Event: 7000 Agent Time: 3:37:24 am 22-Apr-09 Event Time: 6:07:24 pm 21-Apr-09 UTC Source: Se…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question