Solved

Before you can preform print-related tasks such as page setup or printing a document, you need to install a printer

Posted on 2011-02-10
4
781 Views
Last Modified: 2012-05-11
I have a user that is getting the error in adobe acrobat standard 9.4.2 Before you can preform print-related tasks such as page setup or printing a document, you need to install a printer.

The default printer works fine in all other aplications like webmail and ms word 2010. System has windows xp pro with all updates installed, printer is HP officejet 6500.

I can't access print setup when the HP printer is the default and I have a pdf opened up, nothing happens. If I switch the default printer to adobe pdf and then open up the document i can switch the printer and print successfully and go to print setup.

I have tried rebooting, running repair in adobe acrobat, changing default printers and changing back, user is in admin group, I also updated printer driver from hp website.

Recap User was printing just fine now can't print from acrobat when default printer is HP.
0
Comment
Question by:mattkatz
  • 2
4 Comments
 
LVL 3

Assisted Solution

by:dn0rm
dn0rm earned 62 total points
ID: 34867713
hmm...HP printer causing me a problem right now as well...

can you delete the problem printer, do a restart, and then re add the printer back to this machine?

i'd be interested to know if that solves your problem...

thanks!
0
 
LVL 66

Accepted Solution

by:
johnb6767 earned 63 total points
ID: 34868180
If that doesn't work, take it a step farther, and once the printer is deleted, delete the driver as well, and reinstall with the latest driver from HP.com

Reason u r getting this, is most likely a corrupt driver, and that driver is loaded by an app, esp. An Office app, to handle formatting and page setup.

Should be an easy fix....
0
 

Author Comment

by:mattkatz
ID: 34891004
I was trying to avoid that scenario but will try to delete printer and install again since it is a remote site.
0
 

Author Closing Comment

by:mattkatz
ID: 34919703
i ended up using a new printer driver after reinstalling and it worked.

thanks
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Inserting page numbers in Portable Document Files not only enhances manageability but also makes them look professional. With numbered pages, the file appears more organized and it becomes easier to search for a particular page. The size and the vol…
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
In this first video of the three-part Xpdf series, we introduce and describe Xpdf, a library containing nine command line utilities that perform various functions on PDF files. We show where the library is located and how to download it, discuss its…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now