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Alert doesn't work if I enable metadata and versioning control.

Posted on 2011-02-10
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Last Modified: 2012-05-11
Hi Experts,

We are working with SharePoint 2010 and we use metadata and version control on all libreries. The alert is not working in this scenario. I created a new library and the alert works without problem. As soon as I enabled metadata and version control on teh new library; the alert stopped working. Any ideas?

Thanks, Claudio
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Question by:lwdcm
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LVL 10

Expert Comment

by:Minesh Shah
ID: 34868592
disagree.
tell me how you enable metadata and version control and
how you create alerts.
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Author Comment

by:lwdcm
ID: 34868654
Hi MineSharePoint

Please see below:

1)Create a new Library
2)Select it
3)Ribbon - Library Tools
4)Library Settings
5)Versioning Setting
     a. Document Versioning history (major and minor)
     b.OK
6)Advanced Settings
7)Content Type
     a. Allow Management Content Type = Yes
     b.OK
Note: Term, Term Sets and Different content type are defined at Site Level
8)Content Type Section
      a.Add content type from site level
9) Go back to the new library
10) Ribbon - Library Tools
11) Pull-down Alert Me.
12) Set alert in this library
13) Receive the email tell that the alert is set.
14) Pull-down Alert Me.
15) Manage my alerts.
16) The the alert is on the Immediate section with delivery type = email

I hope it's help.

Claudio
 
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LVL 10

Expert Comment

by:Minesh Shah
ID: 34869907
delete the existing alert and set up the new one.

also you may try:
verify: on index server, start > run > services.msc check simple mail transfer protocol is running.
(restart it).
verify: central admin > outgoing mail settings.

also try creating same kind of alert on some other site collection in same farm.
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Author Comment

by:lwdcm
ID: 34870543
"delete the existing alert and set up the new one."
I did before several times, with no luck.

verify: on index server, start > run > services.msc check simple mail transfer protocol is running.
(restart it).
verify: central admin > outgoing mail settings.
.
I always received notification of enrolment right away. Also If I select "Email Document Link" always works; therefore I assume that the outgoing email settings and the services related with the email delivering works.

also try creating same kind of alert on some other site collection in same farm.
Sorry, Only one server in the farm with one top level site collection. But i will create a test one.

If I create an alert on a list -e.g. Discussion board- I always received the alert after five minutes.

If I create a new library without enabling metadata and versioning. The alerts works fine - again I received the email after five minutes.
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Accepted Solution

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lwdcm earned 0 total points
ID: 34872043
Unbelievable!!!
http://social.msdn.microsoft.com/Forums/en-US/sharepoint2010setup/thread/624caaef-132f-41c3-8d5e-84a57ee35511

In my case I use four term set per content type......

The server has the latest fixes... any workaround.
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LVL 10

Expert Comment

by:Minesh Shah
ID: 35736995
i think this is a deviation from what you asked in ur question, close the question and put above query as a fresh question.
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Author Closing Comment

by:lwdcm
ID: 36171742
I found it myself
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