Solved

home wireless connection issue

Posted on 2011-02-10
1
349 Views
Last Modified: 2013-12-09
According to a client, their wireless network connection times out after 3:30pm everyday.  This also occurs when too many connections are active.  

Lastly, how can I verify if a wireless access point is flaky or if it's a wireless card issue?  
0
Comment
Question by:vulture714
1 Comment
 
LVL 6

Accepted Solution

by:
ChiefoftheChiss earned 500 total points
ID: 34869234
I'd go onsite with your laptop and their laptop (arrive @ 3:15) and a 3rd desktop or laptop connected to the wired network
Connect 2 laptops to wireless
setup ping to 8.8.8.8 (start cmd > ping 8.8.8.8 -t) on all
setup ping to 192.168.0.1 -t (assuming that is their access point address) on all
setup ping to router IP if different
(a useful tool to visually see the effect of network traffic loss is pingplotter btw (if you go this route you will still want to setup a ping to the wireless AP as it won't see that as a hop usually)
look @ watch
sip coffee / beverage of choice

Assuming here you have a laptop and a known good wireless card in it, and the desktops wired connection doesn't fail you should see some differing results:

-both laptops time out pings @ 3:30 = Bad AP (or possibly other factor - school kid that is "borrowing their connection" gets home and starts watching his "online entertainment")
-their laptop @ 3:30 = think about wireless card on the customers laptop
-nothing happens = kid's mom is home and he can't watch anything... = change WPA key etc.

-ping loss to router but not AP = check router (same if fail anywhere else up the line)
0

Featured Post

New My Cloud Pro Series - organize everything!

With space to keep virtually everything, the My Cloud Pro Series offers your team the network storage to edit, save and share production files from anywhere with an internet connection. Compatible with both Mac and PC, you're able to protect your content regardless of OS.

Join & Write a Comment

Suggested Solutions

DECT technology has become a popular standard for wireless voice communication. DECT devices are not likely to be affected by other electronic devices and signals because they operate in a separate frequency-band.
When it comes to security, there are always trade-offs between security and convenience/ease of administration. This article examines some of the main pros and cons of using key authentication vs password authentication for hosting an SFTP server.
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now