Solved

home wireless connection issue

Posted on 2011-02-10
1
374 Views
Last Modified: 2013-12-09
According to a client, their wireless network connection times out after 3:30pm everyday.  This also occurs when too many connections are active.  

Lastly, how can I verify if a wireless access point is flaky or if it's a wireless card issue?  
0
Comment
Question by:vulture714
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 6

Accepted Solution

by:
ChiefoftheChiss earned 500 total points
ID: 34869234
I'd go onsite with your laptop and their laptop (arrive @ 3:15) and a 3rd desktop or laptop connected to the wired network
Connect 2 laptops to wireless
setup ping to 8.8.8.8 (start cmd > ping 8.8.8.8 -t) on all
setup ping to 192.168.0.1 -t (assuming that is their access point address) on all
setup ping to router IP if different
(a useful tool to visually see the effect of network traffic loss is pingplotter btw (if you go this route you will still want to setup a ping to the wireless AP as it won't see that as a hop usually)
look @ watch
sip coffee / beverage of choice

Assuming here you have a laptop and a known good wireless card in it, and the desktops wired connection doesn't fail you should see some differing results:

-both laptops time out pings @ 3:30 = Bad AP (or possibly other factor - school kid that is "borrowing their connection" gets home and starts watching his "online entertainment")
-their laptop @ 3:30 = think about wireless card on the customers laptop
-nothing happens = kid's mom is home and he can't watch anything... = change WPA key etc.

-ping loss to router but not AP = check router (same if fail anywhere else up the line)
0

Featured Post

Secure Your WordPress Site: 5 Essential Approaches

WordPress is the web's most popular CMS, but its dominance also makes it a target for attackers. Our eBook will show you how to:

Prevent costly exploits of core and plugin vulnerabilities
Repel automated attacks
Lock down your dashboard, secure your code, and protect your users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Need WiFi? Often, there are perfectly good networks that don't have WiFi capability - and there's a need to add it.  - Perhaps you have an Ethernet port into a network but no WiFi nearby. - Perhaps you have a powerline extender and no WiFi at the…
Most of the applications these days are on Cloud. Cloud is ubiquitous with many service providers in the market. Since it has many benefits such as cost reduction, software updates, remote access, disaster recovery and much more.
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…
NetCrunch network monitor is a highly extensive platform for network monitoring and alert generation. In this video you'll see a live demo of NetCrunch with most notable features explained in a walk-through manner. You'll also get to know the philos…
Suggested Courses

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question