Solved

New User on Virtual BES

Posted on 2011-02-11
13
577 Views
Last Modified: 2012-05-11
I added a new user to our virtual BES server.  On the BES, the new user has been "initializing" for several hours.  If I attempt to assign a device to the user, I'm told "there are no connected devices".  The device I want to assign her was used previously by someone that left the company.  The device was wiped.  This is the first effort I've made to actually add a new user, in the past I've just updated devices to new version, and this has been very easy.  
0
Comment
Question by:gsfc
  • 6
  • 4
  • 2
  • +1
13 Comments
 
LVL 3

Expert Comment

by:JanStoops
Comment Utility
On your blackberry you can start the configuration wizard and then connect to the bes and specified user. Ons the bes console set an activation password for the specified user.
0
 
LVL 14

Expert Comment

by:athomsfere
Comment Utility
Used blackberries do not always release all of the previous users settings. I would factory wipe it (##786 then call on Sprint for example) to remove all previous network provisioning.
0
 

Author Comment

by:gsfc
Comment Utility
I contacted our carrier, who said all the features were correct, and they had me activate the device again (since I had wiped it).  It was successfully activated.  The carrier then said I'd have to do "everything again on the server".    I deleted the user, and attempted to start over again, but the user is still "initializing", and the device has an Enterprise Activation status of "initializing".  I'm not able to end or stop it.  
0
 
LVL 14

Expert Comment

by:athomsfere
Comment Utility
While in the activation you should be able to press the menu key and cancel.

You should have to delete and readd the user, FYI the reps really know very little about a BES on average.

Have the user log into a local machine, and if your are using Exchange / Outlook

From the run line type 'Outlook /restfolders' without the ''

The reload the user on the BES, set an activation password and activate.

0
 

Author Comment

by:gsfc
Comment Utility
The Enterprise Activation has retried now twice.  Is there some setting on the device itself that needs to be set to accept activation from the BES?  If I keyed in the password incorrectly, would it tell me, or simply try to activate?  
0
 

Author Comment

by:gsfc
Comment Utility
Would connecting the device to the virtual BES make things any easier?  
0
What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

 
LVL 14

Expert Comment

by:athomsfere
Comment Utility
Normally it will give you an error with a bad password. The fact that its stuck on initializing says to me something is happening in between the device, the BES and the Mail stores.

Is the user receiving emails from RIM in their Outlook?
0
 
LVL 20

Expert Comment

by:Iain MacMillan
Comment Utility
if its a VMware vSphere 4.0 BES, like mine, the USB pass-thru can be a hit or miss, as i used to prefer connecting my handsets to the BES to set them up, as it was faster and we had no wi-fi handsets at the time.  I have been running my BES 5.0 on VMware (2 core, 3GB RAM, local DB) for over a year now, we just deployed 30+ Bold 9700's last month, very easy by linking several to our admin PC, logging into the BES via IE (BES hates other browsers, big minus points), and under the middle menu section DEVICES, open out the Attached Devices and you will see them listed there, very easy to then assign to users, once the user is listed/imported to the BES.

if you have deleted the user, you may find they are in limbo, as they are not removed right away, but added to a scheduled job if i recall, quickest way to get the process done, is to reboot the server and add them back in (also keep the drive defragged).
0
 

Author Comment

by:gsfc
Comment Utility
We're receiving messages from RIM, but they're being blocked by our security settings.

Thank you for the insight to the VMware...I'll check with the admin as that's all smoke and mirrors to me. I'll let you know how it turns out.  
0
 
LVL 14

Accepted Solution

by:
athomsfere earned 250 total points
Comment Utility
We're receiving messages from RIM, but they're being blocked by our security settings.

There is your problem then. The messages must be able to be received into the Inbox and then pulled back out by RIM. Otherwise it will not move forward.
0
 
LVL 20

Assisted Solution

by:Iain MacMillan
Iain MacMillan earned 250 total points
Comment Utility
all blackberry connections should be allowed, and things like SRP port & Ip address should be allowed through your firewall otherwise your blackberry system won't work correctly.
0
 

Author Comment

by:gsfc
Comment Utility
You are geniuses!  Apparently something got screwed up with our security...it's activating as I type.  Thank you so much!
0
 

Author Closing Comment

by:gsfc
Comment Utility
They worked with me all day, and were patient and professional.
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

The latest Citrix Receiver has been released (May 2010) and is finally available for BlackBerry devices, version 1.0. Once installed, BB users can access Citrix applications from their device, on any* mobile network or WiFi connection. This is cu…
There are various sources that I've used for this process and I've used it many times and adapted it with my own findings. This process is not meant to be a definitive troubleshooting guide for BlackBerry installation. That needs to be handled elsew…
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

7 Experts available now in Live!

Get 1:1 Help Now