I added a new user to our virtual BES server. On the BES, the new user has been "initializing" for several hours. If I attempt to assign a device to the user, I'm told "there are no connected devices". The device I want to assign her was used previously by someone that left the company. The device was wiped. This is the first effort I've made to actually add a new user, in the past I've just updated devices to new version, and this has been very easy.