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Symantec Antivirus for server stopped updating

Posted on 2011-02-11
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Last Modified: 2012-05-11
We use Windows Server 2003 and Symantec antivirus 8.1.0.825.  The definition date stopped at 10-18-2010.  If I manually update the definitions it replies that it has updated but the date does not change.  

Is there some limit to the number of updates?  Was it a change after a Windows update?  I don't understand why my virus definitions will not update for Symantec.
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Question by:SJCI_Tech
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by:Ahmed786
Ahmed786 earned 1000 total points
ID: 34872303
Stop the symantec antivirus services

Go to: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\  (this is for the version I am using 10.1.5)

Delete all the folders and files within it.

Restart the service

run live update.

it should update successfully now.


Or else you can try below URL.

http://www.symantec.com/business/support/index?page=content&id=TECH100019&locale=en_US
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Expert Comment

by:Ahmed786
ID: 34872354
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Author Comment

by:SJCI_Tech
ID: 34872579
Thanks -- will try that this weekend.
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LVL 7

Assisted Solution

by:vvlada
vvlada earned 1000 total points
ID: 34882679
Hi,

http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=savce:

Symantec Antivirus 8.0 reached its End of Support Life as of November 30, 2005 and Symantec Antivirus 8.1 reached its End of Support Life as of January 31, 2007, as defined in the Symantec Enterprise Technical Support Policy. Therefore virus definition updates are no longer supported for this product.

Symantec Antivirus 9.x will reach its End of Standard Support as of March 31, 2009. Virus definition updates for version 9.x will be discontinued on April 1, 2009. Please contact your account manager or reseller for information about our current shipping versions.

Vladimir
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Expert Comment

by:Ahmed786
ID: 34908091
Any update on this ?
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Accepted Solution

by:
SJCI_Tech earned 0 total points
ID: 34926789
The solution is that the program is out of date.  There are no updates.
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Author Comment

by:SJCI_Tech
ID: 34926819
Symantec no longer supports this version.
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Author Comment

by:SJCI_Tech
ID: 34926825
Symantec no longer supports this version.
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Author Closing Comment

by:SJCI_Tech
ID: 34959128
The update option would have worked except that Symantec has no more updates
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