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CRM 4.0 Email router and CRM 2011 email router

Posted on 2011-02-11
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Last Modified: 2012-05-11
Ok for our upgrade we are looking at having parallel streams for a bit as we migrate various teams over to 2011.

Which would put us in this type of situation ..
1 Exchange 2007 server

2 CRM instances (one 4.0 the other 2011 )

we have email queues for both sales and support that would be migrating at different times ..
my question is this :

Can I have both email routers pointing to the same exchange server without issue ?

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Question by:John Stevens
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terminateall earned 500 total points
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You can point both the email routers to one Exchange server. They will just hit the Web services.
So whether i have 1 client connecting to Exchange or I have 15 clients, it doesn't know the difference.
If they are setup for forward mailbox then they will have to use different mailboxes. Otherwise one router would be cleaning out the mailbox before the other could process the messages. But if it were 2 seperate deployments (In terms of CRM ) with seperate users, it wouldnt matter at all.

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by:John Stevens
ID: 34890083
Thanks for the quick response,  so just to be sure I have you right -

As I move each department over I would need to disable the users in the 4.0 environment... and remove mailbox forwarding for the queues that are associated with those departments.  However outside of that everything should work out relatively smoothly  

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by:terminateall
ID: 34890262
Yes, that should work properly.
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