Solved

Enterprise Vault is not archiving mail from new mailboxes

Posted on 2011-02-11
7
6,779 Views
Last Modified: 2012-08-13
Hi
I am using Symantec's Enterprise Vault to archive the mail in our company and just started archiving some mailboxes.
For some reason the last two mailboxes that I've added to the vault are not being archived and I wonder why this would be.

I have a EV error 41291 which refers to connectivity to the exchange, either with persmissions or the task logon account but this is the same account which has worked for a couple of months now and it still works for one of our exchagne servers.

any help would be greatly appreciated.

thaks
0
Comment
Question by:txarli33
  • 4
  • 2
7 Comments
 

Author Comment

by:txarli33
Comment Utility
The journalling task keeps failing when trying to start it up.

system:
enterprise vault v9.0.1, windows OS 2008 R2
0
 
LVL 7

Expert Comment

by:vvlada
Comment Utility
Hi,

Did you try to run Deployment scanner - this could be usefull tool even after the deployment of EV since it will check environment and report everything?

Vladimir
0
 
LVL 42

Expert Comment

by:paulsolov
Comment Utility
You need to verify several things.

1.  Ensure that your VSA (Vault Service Account) is still the same with same password, otherwise you'll need to do several things to update
2.  Ensure that your Exchange System Account mailbox nor the journal mailbox are hidden, unhide if they are
3.  Check the logs on the server
4.  Make sure you didn't make VSA a domain admin, it may break archiving since domain admins lose several exchnage permissiosn by default

0
Complete Microsoft Windows PC® & Mac Backup

Backup and recovery solutions to protect all your PCs & Mac– on-premises or in remote locations. Acronis backs up entire PC or Mac with patented reliable disk imaging technology and you will be able to restore workstations to a new, dissimilar hardware in minutes.

 

Author Comment

by:txarli33
Comment Utility
Sorry for late reply, havent' been able to work over the weekend.
Vvlada: no, I haven't tried the deployment scanner, it is a good idea which I will do as soon as.

Paul:
1,2 were my first usual suspects, they're fine.,
3. logs on the server have this:
"Faulting application name: JournalTask.EXE, version: 9.0.1.1073, time stamp: 0x4cec5b4e"
But journalling is working for my other two exchagne servers, it seems to be a problem with just one of them.
4. VSA is not a domain admin, never was



0
 

Accepted Solution

by:
txarli33 earned 0 total points
Comment Utility
right, I got a ticket logged with Symantec.
They found out that a hotfix was needed, "Cumulative Hotfix-Latest Etrack 2226722"
And that's it, journalling task is up and running.
It must be a bug of v9.0.1
0
 
LVL 42

Expert Comment

by:paulsolov
Comment Utility
good to know.
0
 

Author Closing Comment

by:txarli33
Comment Utility
Hotfix, a bug on the software,
0

Featured Post

Give your grad a cloud of their own!

With up to 8TB of storage, give your favorite graduate their own personal cloud to centralize all their photos, videos and music in one safe place. They can save, sync and share all their stuff, and automatic photo backup helps free up space on their smartphone and tablet.

Join & Write a Comment

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
how to add IIS SMTP to handle application/Scanner relays into office 365.

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now