Can't Print After Upgrading Printer Driver
Posted on 2011-02-11
We added a new printer to our 2003R2 print server. This apparently upgraded some driver files that are common to other printers. Now some XP users are having problems printing. When they try to print to these printers, they get error that they cannot connect or the printer is not found. If I try to simply try to readd the printer from the server share, I get the message "You do not have sufficient access to your computer to connect to the selected printer".
The solution so far seems to be to give the user local admin rights, delete all their printers, log off and back on as the user and manually add the printers (normally printers are deployed via logon script). Then remove the user account from the local admins.
There are no errors in the event logs during the time the print problem was happening. However on one users system, once I had completed the fix, I got the following entry in the event log:
Printer Driver HP DesignJet 750C+ (E/A0) by HP for Windows NT x86 Version-3 was added or updated. Files:- hpltdrv1.dll, hpltuint.dll, hpltdrv1.dll, HPGLRTL2.HLP, hpltui.dll, hpltumpd.dll, HPGLRTL3.HLP, HPGLRTL2.HPM, HPGLRTL4.HPM, HPGLRTL8.HPM, HPLTCAL4.DLL, HPLTLNK.EXE, HPLTCOL1.EXE, HPLTSAM1.SPL, HPLTSAM2.SPL.
So obviously, XP is trying to update the drivers, but is unable to. So I guess that is the question. What could be stopping the local print driver from upgrading from the server?