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Outlook email deleted unable to recover no rule or user delete request.

Help,
I am running SBS 2008.
I have a user that keeps loosing email.

An external email comes in to 3 internal recipients. Two of the recipients receive the email no problem. The third (Cathy) never sees the email. I find the message in her inbox “recover deleted items”. When I try to recover the email the process seems to run ok with no errors but the email does not show back up in the inbox. I then go back to the recover email and it is back in the inbox deleted recoverable items.
I am lost as to why this is happening.
I have changed computer. I have changed clients. I have changed AV software.
What could cause email to be deleted from the inbox and how do I fix this?
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BCipollone
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This really sounds like a Rule or some sort of spam blocker or antivirus.
Do you have a spam blocker like a barracuda in place where you can check quarantined items?
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TotalTechCare

ASKER

We use TrendMicro[s external spam blocker so it would never reach our server if that blocked it.
No client rules are in place.
Is there tracking on what Exchange blocks o how it does it?
I have doubled checked the Exchange SPAM and it is all disabled. The AV on the workstation does not scan outlook.
When I recover the message it goes right back in.
Found Junk Filter Rule
ASKER CERTIFIED SOLUTION
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Glen Knight
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