Outlook email deleted unable to recover no rule or user delete request.

Help,
I am running SBS 2008.
I have a user that keeps loosing email.

An external email comes in to 3 internal recipients. Two of the recipients receive the email no problem. The third (Cathy) never sees the email. I find the message in her inbox “recover deleted items”. When I try to recover the email the process seems to run ok with no errors but the email does not show back up in the inbox. I then go back to the recover email and it is back in the inbox deleted recoverable items.
I am lost as to why this is happening.
I have changed computer. I have changed clients. I have changed AV software.
What could cause email to be deleted from the inbox and how do I fix this?
TotalTechCareAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
Glen KnightConnect With a Mentor Commented:
This is actually a known issue with an over zelous Junk Mail filter sending the items to the deleted items folder instead of the junk mail.

To resolve it edit the Junk Mail filter settings.
0
 
BCipolloneCommented:
This really sounds like a Rule or some sort of spam blocker or antivirus.
0
 
BCipolloneCommented:
Do you have a spam blocker like a barracuda in place where you can check quarantined items?
0
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

 
TotalTechCareAuthor Commented:
We use TrendMicro[s external spam blocker so it would never reach our server if that blocked it.
No client rules are in place.
Is there tracking on what Exchange blocks o how it does it?
0
 
TotalTechCareAuthor Commented:
I have doubled checked the Exchange SPAM and it is all disabled. The AV on the workstation does not scan outlook.
When I recover the message it goes right back in.
0
 
TotalTechCareAuthor Commented:
Found Junk Filter Rule
0
 
Glen KnightCommented:
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.