d4nnyo
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AutoCAD Architecture 2009 print issue
We're running AutoCAD Architecture 2009 under Windows 7/64. This actually works well if you install SR3 with it.
When one of our users tries to print, she gets this error:
"The printer driver needs to update or copy an optimized dll for autocad. You don’t have the user rights for this action, please contact your administrator."
She is authenticaed to the domain, and she's also a member of the Administrators group on the local computer.
She is ultimately able to print her documents, but only after clicking twice past this error.
All remarks welcome.
When one of our users tries to print, she gets this error:
"The printer driver needs to update or copy an optimized dll for autocad. You don’t have the user rights for this action, please contact your administrator."
She is authenticaed to the domain, and she's also a member of the Administrators group on the local computer.
She is ultimately able to print her documents, but only after clicking twice past this error.
All remarks welcome.
ASKER
This happens whenever she prints to any printer. The error appears even before the print dialog box.
You have two options:
1) reinstall all the printer drivers using the "run as administrator" privileges
2) Enable the administrator account on the Windows 7 computer:
http://www.sevenforums.com/tutorials/507-built-administrator-account-enable-disable.html
I would recommend reinstalling the printers one by one using the "run as administrator" option. The error messages the user is getting could be caused by only one printer and not by all of them. Start with the Oce machine and go from there.
1) reinstall all the printer drivers using the "run as administrator" privileges
2) Enable the administrator account on the Windows 7 computer:
http://www.sevenforums.com/tutorials/507-built-administrator-account-enable-disable.html
I would recommend reinstalling the printers one by one using the "run as administrator" option. The error messages the user is getting could be caused by only one printer and not by all of them. Start with the Oce machine and go from there.
ASKER
All the printers are installed by using the Find in Directory option -- all of the queues are hosted on the 2003 SBS, and all have 64-bit drivers already installed. Should I knock them all out and re-find them?
Also, the Admin local account is enabled and this has no effect.
Also, the Admin local account is enabled and this has no effect.
have you run windows update to see if there are more recent drivers available?
list all the printers that are currently installed
list all the printers that are currently installed
ASKER
The print queues were installed on the server with fresh 64 drivers about two weeks ago.
Here's the other thing -- none of the other users with the same config have the issue. All the machines were built from the same ghost image.
I'll try deleting and re-setting a few of the queues, and post the results.
Here's the other thing -- none of the other users with the same config have the issue. All the machines were built from the same ghost image.
I'll try deleting and re-setting a few of the queues, and post the results.
ASKER CERTIFIED SOLUTION
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http://support.oce.com/en_gb/4050000383/frequently_asked_questions/1_16_0_0/M086527.asp