Solved

AutoCAD Architecture 2009 print issue

Posted on 2011-02-11
7
1,024 Views
Last Modified: 2012-05-11
We're running AutoCAD Architecture 2009 under Windows 7/64. This actually works well if you install SR3 with it.

When one of our users tries to print, she gets this error:

"The printer driver needs to update or copy an optimized dll for autocad. You don’t have the user rights for this action, please contact your administrator."

She is authenticaed to the domain, and she's also a member of the Administrators group on the local computer.

She is ultimately able to print her documents, but only after clicking twice past this error.

All remarks welcome.
0
Comment
Question by:d4nnyo
  • 4
  • 3
7 Comments
 
LVL 12

Expert Comment

by:silverkorn
Comment Utility
Is the user trying to print to an Oce Machine? If so you need to follow these instructions to install the latest drivers using highest privileges
http://support.oce.com/en_gb/4050000383/frequently_asked_questions/1_16_0_0/M086527.asp
0
 
LVL 1

Author Comment

by:d4nnyo
Comment Utility
This happens whenever she prints to any printer. The error appears even before the print dialog box.
0
 
LVL 12

Expert Comment

by:silverkorn
Comment Utility
You have two options:
1) reinstall  all the printer drivers using the "run as administrator" privileges

2) Enable the administrator account on the Windows 7 computer:
http://www.sevenforums.com/tutorials/507-built-administrator-account-enable-disable.html

I would recommend reinstalling the printers one by one using the "run as administrator" option. The error messages the user is getting could be caused by only one printer and not by all of them. Start with the Oce machine and go from there.
0
What Is Threat Intelligence?

Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

 
LVL 1

Author Comment

by:d4nnyo
Comment Utility
All the printers are installed by using the Find in Directory option -- all of the queues are hosted on the 2003 SBS, and all have 64-bit drivers already installed. Should I knock them all out and re-find them?

Also, the Admin local account is enabled and this has no effect.
0
 
LVL 12

Expert Comment

by:silverkorn
Comment Utility
have you run windows update to see if there are more recent drivers available?

list all the printers that are currently installed
0
 
LVL 1

Author Comment

by:d4nnyo
Comment Utility
The print queues were installed on the server with fresh 64 drivers about two weeks ago.

Here's the other thing -- none of the other users with the same config have the issue. All the machines were built from the same ghost image.

I'll try deleting and re-setting a few of the queues, and post the results.
0
 
LVL 12

Accepted Solution

by:
silverkorn earned 500 total points
Comment Utility
as another option, when you reinstall the printers try installing them in this manner:
Browse to the server using windows explorer
Right click the printer to install and select "Connect"

I have seen problems pulling drivers from the server when browsing the directory, and vise verse
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Suggested Solutions

New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
In this article, we will see the basic design consideration while designing a Multi-tenant web application in a simple manner. Though, many frameworks are available in the market to develop a multi - tenant application, but do they provide data, cod…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now