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AutoCAD Architecture 2009 print issue

Posted on 2011-02-11
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Last Modified: 2012-05-11
We're running AutoCAD Architecture 2009 under Windows 7/64. This actually works well if you install SR3 with it.

When one of our users tries to print, she gets this error:

"The printer driver needs to update or copy an optimized dll for autocad. You don’t have the user rights for this action, please contact your administrator."

She is authenticaed to the domain, and she's also a member of the Administrators group on the local computer.

She is ultimately able to print her documents, but only after clicking twice past this error.

All remarks welcome.
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Question by:d4nnyo
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by:silverkorn
ID: 34873355
Is the user trying to print to an Oce Machine? If so you need to follow these instructions to install the latest drivers using highest privileges
http://support.oce.com/en_gb/4050000383/frequently_asked_questions/1_16_0_0/M086527.asp
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by:d4nnyo
ID: 34874665
This happens whenever she prints to any printer. The error appears even before the print dialog box.
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Expert Comment

by:silverkorn
ID: 34874790
You have two options:
1) reinstall  all the printer drivers using the "run as administrator" privileges

2) Enable the administrator account on the Windows 7 computer:
http://www.sevenforums.com/tutorials/507-built-administrator-account-enable-disable.html

I would recommend reinstalling the printers one by one using the "run as administrator" option. The error messages the user is getting could be caused by only one printer and not by all of them. Start with the Oce machine and go from there.
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
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by:d4nnyo
ID: 34875045
All the printers are installed by using the Find in Directory option -- all of the queues are hosted on the 2003 SBS, and all have 64-bit drivers already installed. Should I knock them all out and re-find them?

Also, the Admin local account is enabled and this has no effect.
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Expert Comment

by:silverkorn
ID: 34875155
have you run windows update to see if there are more recent drivers available?

list all the printers that are currently installed
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by:d4nnyo
ID: 34875179
The print queues were installed on the server with fresh 64 drivers about two weeks ago.

Here's the other thing -- none of the other users with the same config have the issue. All the machines were built from the same ghost image.

I'll try deleting and re-setting a few of the queues, and post the results.
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Accepted Solution

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silverkorn earned 500 total points
ID: 34875199
as another option, when you reinstall the printers try installing them in this manner:
Browse to the server using windows explorer
Right click the printer to install and select "Connect"

I have seen problems pulling drivers from the server when browsing the directory, and vise verse
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