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CRM for Small business

Which will be in your opinion the best Open Source CRM for a small business (less than 20 employees)  why? Do you know where to find an unbiased comparison  for this  topic (on the web everything looks like propaganda)?
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Cliff Galiher
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Microsoft makes a great small business stack which happens to include a very useful open-source CRM.

http://www.microsoft.com/web/

If you want just the CRM, it is called SugarCRM, but for MS servers (and you posted in the SBS group) I find the MS stack to be easier to install and configure than following guides written primarily for linux junkies.

-Cliff
One thing to note, CRM takes time and money. From my experience with small business (usually undetermined 10) they are not aware of all the costs associated with setup, configuration deployment and training that is required.
I also think it depends an what you want to do as well with the software.
A lot of people think wow have to spend 10k on licenses, why not go open source. Well questions is how much time are you going to lose getting the open source product upto where it is usable?
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Oh you are completely right in fact I was looking for a light CRM that I could add  on my VPS and share with around 5 of my clients, though I will take care for management and configuration while delivering only the frontend to them, without any administration responsabilities.
Heck, at that point I'd find a partner and resell their service. Maintaining a CMS, especially for multiple clients, introduces a significant burden on YOU for uptime and such. Plus, with multi-tenant plans, I'm sure client A won't be happy to see client B's contact data or vice-versa, so that actually increases the setup complexity. Even though you will be "hiding" that complexity from your customers, you still have to implement it and that gets ....pricey. Having been down that road, it is *very* difficult to set something up and offer the service at a price the customer can afford and still turn a profit for you.

Partner with a company that does this though and you get a percentage...basically near-free residual income. I'd strongly urge you to consider this iotion instead.

-cliff
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Sure I would also agree with that, however the question would be again which CRM do you recommend?, independently of who will provide the service.
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Cliff Galiher
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He provided good suggestions, I will follow them, though did not answer the question. I would not add this to the knowledge base.