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Outlook 2011 for Mac not searching

I upgraded a client laptop with Outlook 2011 for MAC, connected to an Exchange 2010 server.  For some reason, the search does not return any results.  Any ideas what this could be?
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BCipollone
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I will give the recommendations above a try.  I have a scheduled appointment with the client later this week.
Thank you BCipollone, your recommendations worked.