Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

outlook multiple pc sync issues

Posted on 2011-02-11
11
Medium Priority
?
530 Views
Last Modified: 2012-06-21
Hi Experts,
I would appreciate your thoughts on the following.

CEO of company has 20 gig mailbox on an Exchange 2007 server. This includes roughly 150 folders, maybe 200+, I've not counted them lately. He has five PCs (three that are primary) and two assistants that work in his mailbox. One of those computers is linked to the corp office by a vpn over a cable internet connection. Primary client is Outlook 2010, we have one Mac Outlook 2011.

He's rejected purchasing archive software.

He's complaining that when an assistant creates a folder, or moves mail into a folder some of his PCs don't see it for a day or so. Worst issue is the computer linked via the vpn (sonicwall VPN, so it's not software based).

I've done the standard things of deleting the ost and letting it rebuild... outside of that I'm not sure what else to try.
0
Comment
Question by:nmaxwell-ks
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
11 Comments
 
LVL 1

Expert Comment

by:rhenry-ez
ID: 34874505
Im afraid i do not have a solution for you but i do have some advise on a troubleshooting step.

When the assistant creates the folder or moves the mail, login to the OWA for his account and see how long it takes to show up there. Doing this on all the PCs will help you track down where it is lagging behind.
0
 
LVL 1

Author Comment

by:nmaxwell-ks
ID: 34874531
Rhenry, good comment, thanks.....
0
 
LVL 26

Expert Comment

by:e_aravind
ID: 34923929
Atleast can we have all the other 4 machines are having the same "Outlook 2010" version configured.

>> any errors messages @ the sync-issues

>> from the non-updated Outlook machines, choose some folder, go-to properties > synchronization folder --> check for the server-folder-contains details.
This should be same as per the other machines or OWA

0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 1

Author Comment

by:nmaxwell-ks
ID: 34924954
Aravind - Most machines are Outlook 2010 that I'm focusing on. Continued troubleshooting showed me that one machine in particular (the one over the slow link) seemed to have the most issues. I have reset the profile and recreated the OST.

I will check the server-folder-contains details.... Do I need to check that on all 200+ folders?
0
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 1000 total points
ID: 34995021
Your problem is most likely caused by the massive size of the mailbox.  20gb is a seriously huge mailbox and needs to be reduced in size and would explain why it is taking Exchange so long to work out what has changed and to push it to the other computers.

If you boss doesn't want to archive - then he needs to become comfortable with delays to the changes.

The alternative if the above isn't acceptable is to move the mailbox to another mailstore to rule out mailstore corruption.
0
 
LVL 26

Assisted Solution

by:e_aravind
e_aravind earned 1000 total points
ID: 34997263
IMO, Checking the folders @ random (key folders) should give us some more details about the issue

>> If the Mailbox is soo big,
You can try choosing
"download headers" rather than the default "downlaod full items"

>> if this user is having a lots of mails with bigger\heavier attachments...we can have
Filter configured on INBOX with the "more Choices" selected for the attachment sizes too
0
 
LVL 1

Author Comment

by:nmaxwell-ks
ID: 35130920
Sorry - got busy with other things. There really doesn't seem to be an answer... I'll split points. Last two posts seem on target.
0
 
LVL 1

Author Closing Comment

by:nmaxwell-ks
ID: 35130930
No easy answer to question. Appreciate the help.
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
Here in this article, you will get a step by step guidance on how to restore an Exchange database to a recovery database. Get a brief on Recovery Database and how it can be used to restore Exchange database in this section!
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…
Suggested Courses

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question