Link to home
Create AccountLog in
Avatar of petves
petvesFlag for United States of America

asked on

Activesync error InvalidSyncKey

Trying to get iPhones working for one of our customers. SBS 2003 SP2, Exchange V6.5 SP2. OWA is working correctly. Verified all of the settings we normally need to modify in a SBS2003 Activesync scenario. Getting the following error from testexchangeconnectivity.com:

 An ActiveSync session is being attempted with the server. 
  Errors were encountered while testing the Exchange ActiveSync session. 
   Test Steps 
   Attempting to send the OPTIONS command to the server. 
  The OPTIONS response was successfully received and is valid. 
   Additional Details 
  Headers received: MicrosoftOfficeWebServer: 5.0_Pub
Pragma: no-cache
Public: OPTIONS, POST
Allow: OPTIONS, POST
MS-Server-ActiveSync: 6.5.7638.1
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,ResolveRecipients,ValidateCert,Provision,Search,Notify,Ping
Content-Length: 0
Date: Fri, 11 Feb 2011 19:54:32 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET

 Attempting the FolderSync command on the Exchange ActiveSync session. 
  The FolderSync command completed successfully. 
   Additional Details 
  Number of folders: 11 
 
 Attempting the initial sync to the Inbox folder. This initial sync won't return any data. 
  The Sync command completed successfully. 
   Additional Details 
  Status: 1 
 
 Attempting to test the GetItemEstimate command for the Inbox folder. 
  ExRCA received an error in response to the GetItemEstimate command. 
   Additional Details 
  Exchange ActiveSync command GetItemEstimate failed with error code InvalidSyncKey. 

Open in new window


My searches for InvalidSyncKey have not been been helpful.
Avatar of Alan Hardisty
Alan Hardisty
Flag of United Kingdom of Great Britain and Northern Ireland image

Please have a read through my Exchange 2003 / Activesync article and check your configuration:

https://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
Avatar of petves

ASKER

Good article. I had one spot where I had an incorrect domain name. Changed it and did a reset. Still have the InvalidSyncKey error
ASKER CERTIFIED SOLUTION
Avatar of Alan Hardisty
Alan Hardisty
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
membership
Create an account to see this answer
Signing up is free. No credit card required.
Create Account
Avatar of petves

ASKER

OK, will schedule time to bring down OWA and try this out.
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.