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Change Control

Posted on 2011-02-11
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Hey all -  I've recently been put in charge of starting a change control process for the IT Department.   Does anyone have any good Documentation templates or any info regarding change control?  Any help would be appreciated.  Thanks!
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Question by:nyceuser
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by:rscottvan
ID: 34876940
Can you be more specific about what you mean?  Are you talking about a process for managing changes, or looking to detect changes when they occur?  Or something else?
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Darius Ghassem earned 2000 total points
ID: 34880603
ITSM is what everyone uses to base their own changemanagement system. I would read through articles on this process.

http://www.itil-officialsite.com/

http://en.wikipedia.org/wiki/IT_service_management
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Author Comment

by:nyceuser
ID: 34898092
Hi rscottvan.  I'm looking for a process to manage changes that are going to be made on our network.  
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by:rscottvan
ID: 34898760
In that case, you should probably look for an IT Service Management tool that has a Change Management module built in.  These systems typically require at least one server, then the application suite to run on top of the server.

Do you have a budget for this project?

You could also do this old school, with paper forms filled out by techies, then circulated to decision makers for approvals.

Or something in between.  You could use a system you already own/run for the foundation of a home-grown workflow system.

Here's some more reading in addition to what darius provided:
http://www.itsmfi.org/
http://www.itsmfusa.org/

Grab the ITILv3 pocket guide here:
http://www.itsmfusa.org/free-publications

Read up on Change Management there.

Come back with specific questions after you've started to understand Change Management processes.
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