Solved

Not Read emails

Posted on 2011-02-11
7
288 Views
Last Modified: 2012-05-11
We are having a strange issue.  We have a secretary that keeps getting a group of "not read" emails in her Outlook.  This has happened just about once a week for the past three weeks.  It's a slew of emails that says that her email has been deleted without being read.  It's only from her manager too.  Oh, and it's the exact same subjects, in the emails, from the previous groups.

I'm looking to resolve this, but I don't even know where to start.  If you need more information, let me know and I'll provide it.
0
Comment
Question by:Robins_Morton
7 Comments
 
LVL 9

Expert Comment

by:sshah254
ID: 34875239
Check the rules that are setup in her Outlook.

There must be a rule that is deleting these emails.

If there is a rule that is setup on the server side, you may have a bigger problem.

Start on the client first.

Ss


0
 

Author Comment

by:Robins_Morton
ID: 34875442
She did have a rule that was to clear the categories but I don't think that would do it, do you?

I don't have any rules on the server side.
The strange thing is that she's getting about 35 of these and they all have the same subject line.
Example, "Not Read: 21st Century Oncology" is one of the subjects.  She's gotten three groups of these.  They all have the exact same subject of the ones before.

So I'm wondering if there is something stuck in the system?
0
 
LVL 23

Accepted Solution

by:
Suliman Abu Kharroub earned 500 total points
ID: 34880462
I had the same issue in the pass, to be honest I did not found a solution but as a workaround I deleted the outlook rule and that did the trick.
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 

Author Comment

by:Robins_Morton
ID: 34896361
I'll let you know if that fixed it.  It happens every Friday, so I'll no more then.
0
 

Author Comment

by:Robins_Morton
ID: 34930200
Well, it's Friday and still nothing has happened.  I'll wait another week, then I'll assign points.  I hope this fixes it, but I'm not sure how it did.
0
 
LVL 74

Expert Comment

by:Glen Knight
ID: 35170780
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question