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Cannot see C: drive

Posted on 2011-02-11
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Last Modified: 2012-05-11
We have a computer in our office that shutdown without notice and will not reboot.  I tried running the recovery console with no success.  The prompt came up but I couldn't run any commands.  I attempted to fix this with UBCD but the C drive does not appear when the UBCD Windows interface comes up.  I tried to find the C drive in explorer on the UBCD boot to grab some files but it also does not appear there.  
We are running Windows XP SP2 on this computer.
Anyone able to help?
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Question by:coooop
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11 Comments
 
LVL 17

Expert Comment

by:houssam_ballout
ID: 34875570
0
 
LVL 13

Expert Comment

by:JeremySBrown
ID: 34875622
Can you see the hard drive in the BIOS?
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Author Comment

by:coooop
ID: 34875656
Cannot see hard drive in bios
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LVL 48

Expert Comment

by:dbrunton
ID: 34875694
If you can't see it in the BIOS it is dead.

Check data cables (disk and motherboard) and power cables are correctly connected.  If nothing happens it is still dead.

Try connecting it to another computer.  If nothing happens arrange funeral for disk.
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LVL 4

Expert Comment

by:HawyLem
ID: 34875700
BIOS uses POST (power-on-self-test) before starting, as stated before if you can't see it into the basic input output system... it's gone.
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LVL 32

Accepted Solution

by:
_ earned 500 total points
ID: 34875749
Sounds like the logic board went.
You can try:
- a different cable, just to rule that out.
- put the drive in another system or external enclosure to see if if shows up.

As a last resort, if you have another drive that is the same, you could try swapping the logic board to get the data off of it. But you might be better off sending it to someplace like Gillware, for data recovery.
 
http://www.gillware.com/
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LVL 32

Expert Comment

by:_
ID: 34875782
hmmmm... I still need to learn to type faster. Those last 2 post weren't there when I started.
  : /
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LVL 13

Expert Comment

by:JeremySBrown
ID: 34875866
Make sure that you don't have any loose or disconnected cables.
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LVL 92

Expert Comment

by:nobus
ID: 34877425
to sum it up, it can be :
- a bad HDD, or it's logic board (if you find the same MODEL and FIRMWARE -  replace it to test)
-a bad cable, or connector
- a bad disk controller on the mobo, you cna test that by connectoing to another mobo
- if you need the data - use the service posted by coral
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LVL 92

Expert Comment

by:nobus
ID: 34877428
0
 
LVL 32

Expert Comment

by:_
ID: 34880589
Thank you much.   : )
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