Solved

Patching Blackberry servers

Posted on 2011-02-11
4
212 Views
Last Modified: 2012-05-11
Hi

I am running BES 4.1.7 MR3 on Windows 2003 SP2 servers. We are due to install some OS level patches on our BES servers soon and, after the installation and reboot, I want to be sure that all BES functionality is working fine.

I know I can check the actual BES services within Services.msc but can anyone confirm any other checks to ensure that people can send/recv from their devices, their web browsing works, DB connectivity etc etc?
0
Comment
Question by:bruce_77
  • 2
4 Comments
 
LVL 12

Accepted Solution

by:
mattclarified earned 500 total points
ID: 34896088
Hi,

Go into the BES manager and check the 'last contact time' for the users and ensure they are updating since the update.  You will also be able to check the MGMT log and see if attempts to connect are being made.
Remember if you are going to make any changes to the BES setup you will need to login as BESAdmin account.

M@
0
 
LVL 25

Expert Comment

by:RobMobility
ID: 34896748
Hi,

You could consider installing a BlackBerry Simulator on an XP PC that has a connection to the BlackBerry Router (via Port 4101), BlackBerry DB and BlackBerry Manager installed.or using Desktop Manager on a client with Outlook and a connection the BlackBerry router using 4101.

Then, that device will operate as if it's been activated OTA and you can test functionality.

Regards,


RobMobility.
0
 
LVL 2

Author Comment

by:bruce_77
ID: 34900110
Thanks both.

Re. the LastContactTime - does this necessarily indicate when the last message was sent? Or when the BES communicated with the device last? That is to say, could there be a situation where the LastContactTime was current but the BES couldn't send messages to these devices?
0
 
LVL 12

Expert Comment

by:mattclarified
ID: 34907214
This indicates when the device was last contacted by the server, it should check the status of the device following a reboot.  If you want to make double sure that the devices are being contacted, resend the service books to all the devices, as this will cause no harm but will prompt for contact.

M@
0

Featured Post

ScreenConnect 6.0 Free Trial

Explore all the enhancements in one game-changing release, ScreenConnect 6.0, based on partner feedback. New features include a redesigned UI, app configurations and chat acknowledgement to improve customer engagement!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

BlackBerry can provide (arguably) the best global email delivery solution. That is, until something goes wrong at which point it can be a nightmare to troubleshoot. The log files on a BES can only be decoded by an expert and some of the errors that …
For many people, the BlackBerry is an indispensable tool during their working day. The ability to have your emails delivered swiftly and securely to your hand can improve your personal efficiency immensely. So, how many people do you see with their …
Along with being a a promotional video for my three-day Annielytics Dashboard Seminor, this Micro Tutorial is an intro to Google Analytics API data.
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question