Solved

User not recv'd email

Posted on 2011-02-11
1
320 Views
Last Modified: 2012-05-11
Running Exchange 2007 SP2 with a third party (external) SMTP gateway.

external@hotmail.com says they sent to user1@mydomain.com. User1 says they never received it.

Our SMTP Gateway people say their logs show the message was passed to one of our Hub Transport servers.

I ran get-messagetrackinglog and the eventID is DELIVER to the user's mailbox.

How can we find out what happened to the message? In particular I'm interested in finding out what folder the message was delivered to, if User1 had any Outlook rules to send the message straight to Deleted Items etc.
0
Comment
Question by:bruce_77
1 Comment
 
LVL 4

Accepted Solution

by:
evgeny_f31 earned 500 total points
ID: 34876085
I dont think you can get such info from server logs.
Even if user deleted the message , you should be able to restore it if you have retension policy on mailbox store.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
Find out what you should include to make the best professional email signature for your organization.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
how to add IIS SMTP to handle application/Scanner relays into office 365.

838 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question