Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Outlook 2010 Cached Mode Greyed Out

Posted on 2011-02-11
3
Medium Priority
?
3,086 Views
Last Modified: 2012-05-11
We have an ADMIN install setup and originally it was configured with an Admin.MSP file to disable Cached Mode. I believe this is where the problem is coming in.

I'm trying to turn cache mode on, but it's greyed out.

I've updated the Group Policy to allow everyone to change the cache mode to on or off.

I've even gone as far as making registry edits that I found on google. One being in the following location: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Outlook\dde8d87e8e2f31469579e0aceaef7bc1

It states to change the key 00036601. When I do, as soon as I load outlook it always resets it back to 04 10 00 00

I've also looked for the NoOST option with no success - doesn't seem to exist with outlook 2010.

Anyone have any idea's on how I can get Cache mode turned on?

At this point, I'm very close to just formatting and installing Office 2010 WITHOUT the Admin file. By the way, I've updated the Admin file so it no longer disabled cache mode - it leaves it off, but lets the user change it (which is what we want now).

How can I turn cache mode on after all of the above has failed? Thanks!
0
Comment
Question by:HospiceChesapeake
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 11

Accepted Solution

by:
Tasmant earned 2000 total points
ID: 34877473
have you looked on this key instead to see if a value is present ?
HKEY_CURRENT_USER\Software\Policies\\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Outlook\dde8d87e8e2f31469579e0aceaef7bc1
0
 

Author Comment

by:HospiceChesapeake
ID: 34884144
I actually did a Find, and only found the key in place, which was the place I listed. I can change the value, but it just gets set right back as soon as Outlook opens.
0
 

Author Comment

by:HospiceChesapeake
ID: 34955522
Anyone have any hints on this? I cannot figure out how to 'ungrey' Cached mode no matter what I do. I've done GPO, I've done Admin Install, I've done registry settings... nothing seems to work. The only thing I can think of is a fresh install of Windows with an Admin install that specifically allows the cached mode to be changed on or off...

Anyone have any ideas on this??
0

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you an Exchange administrator employed with an organization? And, have you encountered a corrupt Exchange database due to which you are not able to open its EDB file. This article will explain all the steps to repair corrupt Exchange database.
The main intent of this article is to make you aware of ‘Exchange fail to mount’ error, its effects, causes, and solution.
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses

661 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question