Solved

email not received. check exchange log

Posted on 2011-02-11
2
561 Views
Last Modified: 2012-06-27
A few users have complained that they didn't receive emails from external users. what's the best way to check on my exchange server for such messages (if any)? to see if they're blocked/waiting for delivery for whatever reason.
0
Comment
Question by:electric4us
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 74

Accepted Solution

by:
Glen Knight earned 125 total points
ID: 34877243
You would use message tracking for this.
See here for further details: http://www.msexchange.org/tutorials/Exchange-2007-Message-Tracking-Part1.html
0
 
LVL 1

Expert Comment

by:sb18_exchange
ID: 34878188

As "demazter" said message tracking is the first thing to check after that You can follow below steps to troubleshoot this issue.
If it is possible to you to get in touch with external user to know if they received any NDR's for the email delivery failure.
If you are not able to get in touch with external users, then check your application logs and sort them for NDR's. Check if any NDR's were generated for this email deliveryfailure. If any NDRs were received by the senders then post the ndr here pls.
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
This video discusses moving either the default database or any database to a new volume.
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question