Hp DL 380 vs Dell powerEdge(TM) T710 Rack
I have DL 380 g6 running win 2003 Ad . just i am thinking of going with dell this time . due to good price conpare with hp this time . i have all my servers HP and this thime thinking of going with dell (2008 AD)
how about your experts feedback of having same brand or two brand in interms of service and support .
I did not have good service and support due to the place where are in . with the 3 year warrenty . we have to keep our own stock (HDD,memory ....) . most of the times our local agents doesn't have stock .
i have no idea about your end
how about your experts feedback of having same brand or two brand in interms of service and support .
I did not have good service and support due to the place where are in . with the 3 year warrenty . we have to keep our own stock (HDD,memory ....) . most of the times our local agents doesn't have stock .
i have no idea about your end
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
I loath HP. Virtually every experience I've had with them has been in some way negative.
The last time I tried calling their support at the request of one of my clients who just wanted a technical specification confirmed, the response I received was "you can open a paid support incident for that since the server is out of warranty". Are you kidding me? Something that your sales guys could have easily answered 4 years ago? Insanity. Dell has NEVER done something like that on server products. I've been using Dell for nearly 15 years and while there has been the occasional issues, MOST of the time their support has been fine (and almost always answered by someone who natively speaks English - important to me).
In fairness, I only have a small sample of calls to HP and a huge sample over the years to Dell. Though I've also not had many reasons to call Dell in recent years. All my clients use Dell servers and workstations, probably about 10 servers and 150+ workstations and I make a call 2-3 times per year... (they all use BUSINESS class systems, but they are all Dell).... and the call is usually for silly things like a failed mouse or I did just call a couple days ago for a monitor backlight that went out - we had the replacement next day.
The last time I tried calling their support at the request of one of my clients who just wanted a technical specification confirmed, the response I received was "you can open a paid support incident for that since the server is out of warranty". Are you kidding me? Something that your sales guys could have easily answered 4 years ago? Insanity. Dell has NEVER done something like that on server products. I've been using Dell for nearly 15 years and while there has been the occasional issues, MOST of the time their support has been fine (and almost always answered by someone who natively speaks English - important to me).
In fairness, I only have a small sample of calls to HP and a huge sample over the years to Dell. Though I've also not had many reasons to call Dell in recent years. All my clients use Dell servers and workstations, probably about 10 servers and 150+ workstations and I make a call 2-3 times per year... (they all use BUSINESS class systems, but they are all Dell).... and the call is usually for silly things like a failed mouse or I did just call a couple days ago for a monitor backlight that went out - we had the replacement next day.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
I buy all of my Dell servers with DRAC Enterprise, with is like the iLO. Full power management, out of band console access and remote media support. I used it to wipe Windows 2008 from a server and loaded Hyper-V Server R2 in a remote datacenter from my desk. :-). The rack rails are the best in the business. They just snap the rails into the rack and then you drop in the server.
One downside is that the time from when you place a custom order to when they ship has gotten longer. It used to be 3-5 days, and now it's more like 10.