Customer with VERY large .ost file - Can this be deleted or reduced?
Posted on 2011-02-12
Hello et al,
I am on site working a system with several issues (Bad sectors on the HDD, slow performance with Outlook, to name a few). One of the issues I notice is that this customer has a 6.2GB .ost file. Based on my research, this large .ost file could be contributing to the slow Outlook performance and I would to remove, delete or reduce it, but wanted to check with the Pro's first to make sure I am on the right path.
I checked with the customer and he does not use the 'Work Offline' feature and really does not need the "Cached Exchange Mode" in an Exchange Server 2003 environment; he does not have or use a laptop to 'remote' into the Exchange Server - All of his work is done in the office. One exception, he does use the web base process to read his emails, but that appears to be done via the Exchange Server.
So, my question....
?What is the best way to deal with this?
?Can this .ost file be deleted?
?If not, how can it be reduced (Found a lot of why this should be done, but no actually steps on 'how to do' this)?
?Suggestions for best practices when using or managing the 'Work Offline' feature?
Thank you for what you all do....