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APPCRASH Event Log Event ID 1000

Posted on 2011-02-12
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Last Modified: 2012-05-11
SAP B1 ver 8.8 sp13 has started crashing several times a day. By crashing I mean while working from a terminal services connection, bleep... it's gone. Simply closes.
Windows event viewer  reports various faulting module names. ole32.dll; rpcrt4.dll; mswsock.dll.
50% of the time it's ole32.dll. Mostly the application is SAPB1, however this morning it was Sales Logix.
Faulting module name: ole32.dll, version: 6.1.7600,16624 is the most prevelant.
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Question by:actsoft
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Expert Comment

by:narottamdas
ID: 34988450
Hi,

1st. Please check whether your server has sufficient RAM or not, which should be 4 to 8 GB.
2nd. Check (by using from the task manager / performance monitor) sufficient RAM is free when the server running fully.
2nd. Please check whether your server system files are corrupted or not and it's getting updates from Microsoft regularly or not.
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actsoft earned 0 total points
ID: 35012859
The issue ended up being caused by dropped terminal service connections. The connection would be lost for just a second and not display a warning that it was trying to reconnect, but it had in fact lost the connection. Once discovered and fixed the SAP errors stopped.
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by:Glen Knight
ID: 35339989
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
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