Solved

Outlook 2007: Error 1334: The file "OUTLFLTR.DAT" cannot be installed . .

Posted on 2011-02-12
5
1,050 Views
Last Modified: 2012-05-11
I have a user running Windows XP Pro with SP3 on a Dell laptop

In Outlook 2007, every time user opens Outlook it starts to process a normal “Send and Receive”. Then a dialog pop up box comes up that says “Microsoft Office Enterprise 2007”
In this dialog box, it says

Error 1334: The file "OUTLFLTR.DAT" cannot be
installed because the file cannot be found in the cabinet file
“PATCH_CAB”. This could indicate a network error, an
error reading from the CD-ROM, or a problem with this
package

-       I tried inserting a the installation CD to try to recover the file. Didn’t work.
-      I tried reinstalling Office 2007 from the original CD. I chose the “repair” option. It went thru the process and came to a point where the same error popped up and backed out of the installation.
-      I tried running the Office diagnostics. It found no issues
-      NOTE: the user stated she ran her Panda Antivirus program and believes is found an infected file and deleted. I looked at the log – and sure enough, a virus called “TRJ/CI.A” infected C:\Program Files\Microsoft Office\Office12\outlfltr.dat.  
Is my best option to restore this file? If so, How do I get it? It appears I need to extract it from a .CAB file. Could I copy it from a know good PC? If so, does it have to be the same O/S. I have a Windows 7 PC running the same Office 2007 enterprise version.


0
Comment
Question by:agieryic
  • 2
  • 2
5 Comments
 
LVL 47

Expert Comment

by:dbrunton
ID: 34879974
It is here.  http://support.microsoft.com/kb/943559

The file concerned is a junk filter.
0
 
LVL 47

Expert Comment

by:dbrunton
ID: 34879983
and an even more modern one http://support.microsoft.com/kb/2492475
0
 
LVL 41

Expert Comment

by:Jackie Man
ID: 34879990
1. Close Outlook 2007 first, make sure OUTLOOK.EXE IS NOT IN THE PROCESS LIST.

2. Try to go to the link below for the latest Junk Email Filter for Outlook 2007 first.

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=d306d46c-4269-4666-a219-9d840195d22e
0
 
LVL 1

Accepted Solution

by:
agieryic earned 0 total points
ID: 34971303
I tried all the above mention options to no avail - but is was good information

I Resolved the “outlfltr.dat” error by physically replacing the file in the original location with a file from a similar system with the same OS and Office 2007. Outlook now can “send and receive” without any issues.
0
 
LVL 1

Author Closing Comment

by:agieryic
ID: 35005206
Although I resolved the issue, the input I recieved was helpful and I would like to split the points for their input
0

Featured Post

Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Use email signature images to promote corporate certifications and industry awards.
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
The viewer will learn how to  create a slide that will launch other presentations in Microsoft PowerPoint. In the finished slide, each item launches a new PowerPoint presentation and when each is finished it automatically comes back to this slide: …
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now