Windows Install not reconizing Hard Drive

Posted on 2011-02-12
Medium Priority
Last Modified: 2012-05-11
I have a Dell Precision 370 that I am trying to load Windows XP Pro on but when I boot from the disk it says that the hard drive is not recognized but I can see it in system setup.
Question by:ahmad1467

Expert Comment

ID: 34880309

was there a different OS on this machine that required the hard drive to be formatted with a file system that windows may not recognize by chance?

was this HDD in this machine prior to attemping to install XP Pro or was it pulled out of an old machine?

do you have a drive enclosure you could use to hook the problem drive via USB to a working machine to better understand and gain access to tools to troubleshoot the drive?

let us know, thanks!!
LVL 33

Accepted Solution

PowerEdgeTech earned 1000 total points
ID: 34880315
Use this driver and copy the files to a floppy you can use to load the drivers - load them at the F6 prompt just after booting to the Windows CD (third-party RAID/storage drivers).


If you don't have a machine on which to create a floppy or you do not want to use the floppy method, you can use the above driver and nLiteOS.com to integrate the driver into your XP files - this will create a new install CD.

Alternatively, you might be able to set SATA in the BIOS Setup (F2) to ATA or Compatibility Mode, although I would pursue one of the above options.
LVL 101

Expert Comment

by:John Hurst
ID: 34880322
Also check to see if the Hard Drive is a SATA hard drive (common on newer machines) and XP will not install natively on a SATA drive. Either use the BIOS to set AHCI to compatability mode, or if the BIOS does not have that option, you need to find the SATA drivers from DELL for XP.  ... Thinkpads_User
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LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 34880418
The Dell XP SP3 reinstallation CD should already have the SATA drivers you need for the Windows installer to see the drive integrated onto it.  Are you using a generic installation CD?

Expert Comment

ID: 34880429
Get Windows Xp with SP3.  That should do the trick.  Your missing drivers for either RAID or SATA.

Expert Comment

ID: 34880519
Another option would be you could download Nlite, import a copy of your Windows XP image, easily slipstream any service packs that are necessary, as well as integrate any drivers that you may want, including SATA drivers.


The other, easiest option, would be to follow thinkpads_users advise, but the BIOS option should be the easiest way to go.
LVL 34

Expert Comment

ID: 34881522
Your HDD is SATA and your recovery CD should have the SATA drivers.
You may have a bad HDD? so Download UBCD (and burn a CD on another PC) then run HDD (and other if needed) diagnostics.
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Expert Comment

ID: 34881688

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