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Help connecting Dell Storage Vault 2205 to Windows 2003 Server

Posted on 2011-02-12
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Last Modified: 2012-05-11
Hello Experts,

     Need some guidance.  I have a network we moved and all servers are coming up just fine except of course for one of the file servers.  Well to be exact the storage array is not showing up on the file server.  They are running an HP Proliant ML350G5 file server with Windows 2003.  That comes up just fine.  They connect via two SCSI Ports to a Dell Storage Vault 2205.  The lights on the storage vault are all green on all drives.  There are two ports on the back that go to the HP via SCSI Cable.  When we boot up the server I'll see the PowerEdge Expandable Raid Controller come up and it will go through a long process of spinning the drives and verifying the drives.  Finally it will show display configuration.  After a few minutes it gives a message as follows: Adapter at Baseport F9CFh is not responding. I've included pictures for you guys.  Any thoughts on what i'm doing wrong?
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Question by:bobohost
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12 Comments
 
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Author Comment

by:bobohost
ID: 34880524
Here are pictures. Picture 1photo.JPG
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Expert Comment

by:Darius Ghassem
ID: 34880549
Stating that the Controller is not installed properly.

Are you sure you placed cables back in the correct ports?

http://support.dell.com/support/edocs/storage/RAID/PERC2SC/trblesht.htm
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Darius Ghassem earned 300 total points
ID: 34880552
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LVL 6

Author Comment

by:bobohost
ID: 34880584
I will double check the cables.  I'll also swap just to see what happens.

In Windows Device Manager shows Dell SCSI 320-2 PERC 4/DC with error "The device cannot start".  I went ahead and disabled the device and then enabled again and it now is listed properly but still don't see the array at this time.  Will reboot.
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LVL 59

Expert Comment

by:Darius Ghassem
ID: 34880596
Reboot make sure that then card is in system good. I would reseat just to make sure
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LVL 6

Author Comment

by:bobohost
ID: 34880659
Reseated the card but on the boot I see the same error from the Raid bios screen.  I went ahead and swapped the SCSI connectors and am awaiting the results.  Is there anything I should look for from the Storage Vault?  All LEDS are green but not sure what else I can do on that end to make sure that's running correctly.
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LVL 59

Expert Comment

by:Darius Ghassem
ID: 34880704
The error is pointing to the card not the powervault.

Make sure you have updated drivers and firmware but the error is pointing to the card not having connection
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Author Comment

by:bobohost
ID: 34880762
Ok here is latest.  I plugged just one cable in from the server to the PowerVault.  And I can see the array once again.  I looked at the back of the PowerVault and on the good side the controller has two green LEDS.  On the side that i pulled out only one LED is lit whether it's connected to the computer or not.  Could the controller in the PowerVault be having an issue?
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LVL 6

Author Comment

by:bobohost
ID: 34880770
Or is that other controller there for Redundancy?
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Expert Comment

by:Darius Ghassem
ID: 34880800
I believe the other controller is for redundacy
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LVL 6

Author Comment

by:bobohost
ID: 34880825
Maybe a bad controller then....uggg looks like we are in business.
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Assisted Solution

by:ocelot00
ocelot00 earned 200 total points
ID: 34880997
The PV220 has a split bus module on it.  There are three settings joined bus, split bus, and cluster.  If you use joined mode, only 1 cable can be connected to the raid controller.  
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