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besadmin doesn't have permission to install bes_x?

Posted on 2011-02-12
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Last Modified: 2012-05-11
I am trying to install Blackberry enterprise server express 5.0.2 on windows server 2008 R2 64 bit with MS exchange server 2010.

I have followed the guides to the best of my ability.  I followed all the settings for the besadmin account very carefully, but when I login as besadmin, I get a UAC ("user account control") message requiring an account with more privileges. If I give it my domain admin account it accepts it but I am quite sure I am not supposed to install BES_X using this account. So I proceeded no further.

Thoughts?

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Question by:StellerSystems
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by:StellerSystems
ID: 34881576
I tried turning UAC off but then the BES_X install claims that the besadmin account doesn't have local administrative rights, but it is clearly a member of the local administrators group.

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nsonbaty earned 350 total points
ID: 34881600
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by:RobMobility
RobMobility earned 150 total points
ID: 34881621
Hi,

Sounds like you haven't added the Newsroom account to local admin on server?

Regards,


RobMobility.
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by:RobMobility
ID: 34881622
Hi,

Sounds like you haven't added the Newsroom account to local admin on server?

Regards,


RobMobility.
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Expert Comment

by:RobMobility
ID: 34881623
Hi,

Sounds like you haven't added the Newsroom account to local admin on server?

Regards,


RobMobility.
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LVL 25

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by:RobMobility
ID: 34881625
Hi,

Sounds like you haven't added the Newsroom account to local admin on server?

Regards,


RobMobility.
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by:RobMobility
ID: 34881626
Hi,

Sounds like you haven't added the Newsroom account to local admin on server?

Regards,


RobMobility.
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Expert Comment

by:Glen Knight
ID: 34881635
The BESADMIN account will not be a member of the domain admins account (if it is it won't work) so you will need to supply higher priv's when installing as you are seeing.

It is OK to proceed in the way you are seeing it.
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by:StellerSystems
StellerSystems earned 0 total points
ID: 34881679
The problem is resolved. as stated here:

----------------------------------------------------------------------
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02276

For a BlackBerry Enterprise Server on a Domain Controller

Click Start > Programs > Administrative Tools > Active Directory Users and Computers.
Select the Builtin folder.
Double-click Administrators.
On the Members tab, click Add.
Type the BlackBerry Enterprise Server service account name (for example, BESAdmin), and then click Check Names.
Click OK.
Click Apply then OK.
For a BlackBerry Enterprise Server on a Member Server

Click Start > Administrative Tools > Computer Management.
In the left pane, expand System Tools and click Local Users and Groups.
In the right pane, double-click Groups.
Right-click Administrators and click Properties.
On the Administrators Properties window, Click Add
In the Select Users, Contacts, Computers, or Groups window, type the BlackBerry Enterprise Server service account name (for example, BESAdmin), and then click Check Names.
Click OK.
Click Apply then OK.

----------------------------------------------------------------------

I had added the besadmin account to the local administrators group via active directory, when I clearly should have done so through Computer Management as my exchange server computer is not the domain controller.

I swear the instructions I had didn't tell me this!


@nsonbaty thanks for the link. it turns out that it wasn't helpful in itself, but it helped get me on the right track

@RobMobility I am not sure what a newsroom account is, but if you meant the besadmin account, you were partially correct.

@demazter: the bes_X documentation specifically tells us not to install as a domain admin
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by:RobMobility
ID: 34886642
Hi,

My android phone change BesAdmin to Newsroom! gggrrr.

No objection.
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Author Closing Comment

by:StellerSystems
ID: 34914438
Thanks to all who helped at this late hour!
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