WebEx or any other product on remote assistance plus admin

What is the best tool go with the remote desktop operation. we have been using   windows  remote desktop connection . Issue is only one can log in . we would like to have something allowing the remote user to have a look on the same time.
Most of the time we do remote configuration plus some degree of training as well
curAsked:
Who is Participating?
 
ujitnosConnect With a Mentor Commented:
Try http://preyproject.com/

This product was not meant for what your going to use it for, but i still feel that this might help you.

The software will upload the captures to the website http://preyproject.com/, where you can login and view the files. give it a try, its free.
0
 
ujitnosConnect With a Mentor Commented:
Try Teamviewer or logmein.

www.teamviewer.com
https://secure.logmein.com
0
 
CSIPComputingConnect With a Mentor Commented:
Thoroughly recommend Teamviewer as above.  The user can see what you are doing, there's good file transfer in there too, and there's a no-install option for the end user.
0
Improved Protection from Phishing Attacks

WatchGuard DNSWatch reduces malware infections by detecting and blocking malicious DNS requests, improving your ability to protect employees from phishing attacks. Learn more about our newest service included in Total Security Suite today!

 
ScottJones74Connect With a Mentor Commented:
www.dameware.com

only pay for a license to the machine you are connecting from, you have remote control abilities for you and the end user to see everything, plus you can do a lot of administration to their machine without them even knowing you are there.  We love it.   It has a 30 free trial, use NT utilities if you go to their site.  You can push the client piece right out, it is extremely small client piece but big abilities
0
 
curAuthor Commented:
without knowing the end user can view the users's desktop what their doing
0
 
curAuthor Commented:
I tried that Dame Wave one. Unfortunately client side there is mini widow with “damewave mini remote control “ .  I don’t  want client to see any window showing that someone will monitoring that computer . is there any software can fulfill my requirement . I want to have a look on the client machine without indicating to the user
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.