Solved

Iphoine 3G probelms

Posted on 2011-02-13
11
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Last Modified: 2015-10-18
All of sudden my iphone does the follwoing:

-it recharges using usb cable but there is no battery icon
-it wont connect to compupter using bluetooth or usb cable
0
Comment
Question by:Koolandrew
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11 Comments
 
LVL 26

Expert Comment

by:akahan
ID: 34885937
Put the iPhone in recovery mode:

Plug in your iPhone and turn it off, by pressing the on/off button at the top, and then sliding the red slider.

Make sure you wait until the iPhone is COMPLETELY off.

Then, hold down the “Home” and “on/off” buttons for about twelve seconds. You’ll briefly see the silver Apple logo and then your phone will appear to turn back off. Release the “Sleep/Wake” button but continue to hold the “Home” button until you see a message in iTunes stating that it has detected an iPhone in recovery mode. Choose “Restore” on the iTunes screen.
0
 

Author Comment

by:Koolandrew
ID: 34889889
It didnt work. I tried it varying lengths of time but i couldnt get past just seeing the apple logo or a black screen.

I did try connecting my usb to my computer with itunes turned on while i held down the home button and i got a itunes logo with a usb below it. There was no recovery mode message on my pc and i couldnt do anything further other than turn my phone back on.

The problem sitll exists.
0
 
LVL 26

Expert Comment

by:akahan
ID: 34889923
Have you tried downloading and installing the current version of iTunes?
0
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Author Comment

by:Koolandrew
ID: 34890144
Yes, I have.

The issue remains the same

1. When i charge the phone, it charges slowly but no inidcation on the phone regarding the battery charger icon that used to show up.
2. When i connect the phone to the pc, it wont connect using itunes. When i try tethering using usb or bluetooth nothing happens.
3. When i try connecting using bluetooth, my cimputer sees the phone and vice versa but they dont connect, i get an error.

I dont see any applie drviers in my list of drivers.
0
 
LVL 26

Expert Comment

by:akahan
ID: 34890220
Is your phone jailbroken, or does it have the standard Apple firmware?
0
 

Author Comment

by:Koolandrew
ID: 34890331
It is using 4.2.1 Apple firmware.
0
 
LVL 26

Expert Comment

by:akahan
ID: 34893993
Can you try connecting it to another PC with iTunes installed, and see if that PC recognizes it?  If it doesn't, I would take the phone to your local Apple store after making a "genius bar" appointment.

Obviously, if another PC recognizes the phone, then the problem is with your PC, or the iTunes installation on your PC, and not the phone.
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Author Comment

by:Koolandrew
ID: 34894002
I tried several pcs, nothing works
0
 
LVL 26

Expert Comment

by:akahan
ID: 34894066
Problem is the phone, then, clearly.  I'd take it to Apple store, see if they can do anything with it.  
0
 

Accepted Solution

by:
Koolandrew earned 0 total points
ID: 34894075
The only thing is that when i turn off the phone and then plug it into the computer with the usb, and tun on the home button, i see the itunes icon with a picture of top part of the usb cable. Everything else online shows the bottom part of the usb cable. It must be connecting somehow.
0
 

Author Closing Comment

by:Koolandrew
ID: 41048944
no one else figured it out
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