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Windows 7, that after an update, there is a black screen and white cursor only.

Posted on 2011-02-13
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Last Modified: 2012-05-11
I have an HP All in one pc, windows 7, after and update, then reboot, all i get is a black screen with a white cursor.  I cannot get into system restore, the normal recovery repair doesn't work.  I have scanned for viruses using a boot disk, nothing found.  It has just had Trend Micro IS installed.  I know the easy solution is to do a complete system rebuild but dont really want to do this.
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Question by:richrdh18
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LVL 117

Assisted Solution

by:Andrew Hancock (VMware vExpert / EE MVE)
Andrew Hancock (VMware vExpert / EE MVE) earned 250 total points
ID: 34884233
Can you boot into Safe Mode (F8) at startup?

Then select System Restore

or Load Last Known good configuration.
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Author Comment

by:richrdh18
ID: 34884254
I have tried all of that, unable to boot into safe mode at all,  using the HP repair function to rollback to a restore point, there are no restore points.
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LVL 117
ID: 34884269
have you tried Last Know Good?

available from F8 Menu?
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Expert Comment

by:BillBondo
ID: 34884293
I have had some luck using chkdsk /r
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LVL 117
ID: 34884304
you've got disk corruption?
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Author Comment

by:richrdh18
ID: 34884308
After another HP repair itself, the F8 actually brought up the full menu, but sadly nothing worked, still back to the black screen and cursor.
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LVL 117
ID: 34884348
So, Last Know good has not worked, or safe mode?

do you get errors?
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Author Comment

by:richrdh18
ID: 34884354
Just running another series of disk checks again.
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Author Comment

by:richrdh18
ID: 34884366
No errors, its like safe mode loads, but stops at the cursor.  Unable to open task manager either.
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LVL 117
ID: 34884376
Last Know good has not worked?
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Author Comment

by:richrdh18
ID: 34884387
last known good did not work
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LVL 117
ID: 34884397
Press f8 while the system is booting (before the windows screen) and select VGA mode.
by doing the following:-

For Windows 7 select:
Enable low-resolution video (640×480)
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Author Comment

by:richrdh18
ID: 34884515
Tried that before as well, same result.  Chkdsk still running at present.
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LVL 117
ID: 34884536
loosk like an update, as broken something, I'm surprised you cannot get into Safe Mode.

You could try a Repair from DVD.
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Author Comment

by:richrdh18
ID: 34884671
Chkdsk didn't report any errors.  I have already tried a repair from a DVD.  I wonder if i delete the User.dat file, and see what happens?
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LVL 117
ID: 34884732
the user.dat is the profile for that user.

if the server does not go into safe mode, it's hardware or driver.
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Expert Comment

by:ded9
ID: 34885513
Uninstall trend security software. From another computer download trend micro removal tool and copy it to a flash drive.

Boot the computer in safe mode with command prompt -go to flash drive prompt and launch trend micro removal tool.

Can try booting the computer in VGA mode. Also check how many cables are connected to your monitor.



Ded9
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Accepted Solution

by:
richrdh18 earned 0 total points
ID: 34893410
Hi Thanks for the suggestions.

I gave up in the end, backed up the clients data and completed the HP System Recovery process.
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Author Closing Comment

by:richrdh18
ID: 34932221
No other solutions worked.
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